وصف الوظيفة
Role Overview
Store Manager at Apparel Group. The role is based at a retail store location and reports to the Area Manager and Operations Manager.
Role Purpose
Achieve company objectives by ensuring the highest levels of customer service are delivered by retail staff, maximizing sales through effective team leadership, and implementing brand and company operating standards across all store operations.
Key Responsibilities
Sales & Performance
- Brief and guide staff on achievement of daily, weekly, and monthly sales targets.
- Apply creative techniques to achieve and exceed store sales targets.
- Ensure required stock levels are maintained to maximize sales.
- Promote the Club Apparel Loyalty Program for maximizing loyalty and repeat sales.
- Maintain awareness of various brands across the group for suggestive selling to customers.
Store Operations
- Implement operating procedures at the store in accordance with company and brand standards.
- Ensure brand and company policies and procedures are adhered to by all staff at all times.
- Manage end-to-end store operations responsibility.
- Manage the daily roster, leave, and grievances of retail staff.
- Weekly audit store administration and resolve discrepancies.
Inventory & Loss Prevention
- Maintain minimal stock loss through effective stockroom management.
- Ensure minimal stock loss through being fashionable, well-groomed, and possessing up-to-date product knowledge.
- Manage stockrooms effectively.
Visual Merchandising & Customer Experience
- Maintain visual merchandising standards at the store in accordance with set VM standards.
- Maintain knowledge of new products, trends, and fashion directives at all times to effectively respond to and anticipate customer needs.
Security & Supervision
- Ensure awareness and vigilance at all times of store security without any negligence.
- Supervise the store operations.
Feedback & Communication
- Provide feedback to the Area Manager and Operations Manager regarding employees and products.
Skills & Competencies
- Product knowledge: up-to-date and current across all brands.
- Fashion awareness and trend knowledge.
- Visual merchandising expertise.
- Stock management and inventory control.
- Staff supervision and team leadership.
- Sales achievement and performance management.
- Customer service excellence.
Additional Information
- Must be physically fit to stand for extended hours and perform heavy lifting.
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