Store Manager

Role Overview

Store Manager at Apparel Group. The role is based at a retail store location and is responsible for achieving company objectives while ensuring the highest levels of customer service and maximizing sales performance.

Role Purpose

Lead all aspects of store operations to drive sales and profitability, manage retail staff effectively, implement brand and company standards, and deliver exceptional customer service while maintaining operational excellence and security.

Key Responsibilities

Sales & Performance

• Brief and guide staff on achievement of daily, weekly, and monthly sales targets.
• Apply creative techniques to achieve and exceed store sales targets.
• Promote the Club Apparel Loyalty Program for repeat sales and maximizing loyalty.
• Remain updated on various brands within the group for suggestive selling to customers.

Staff Management & Development

• Ensure retail staff have the skills and support required for maximizing sales.
• Manage the daily roster, leave, and grievances of retail staff.
• Provide feedback to the Area Manager and Operations Manager regarding employee performance.

Store Operations & Standards

• Implement operating procedures at the store in accordance with company and brand standards.
• Ensure brand and company policies and procedures are adhered to by all staff at all times.
• Maintain end-to-end store operations responsibility.
• Ensure minimal stock loss and manage stockrooms.
• Ensure required stock levels are maintained to maximize sales.

Visual Merchandising & Product Knowledge

• Maintain visual merchandising standards at the store at all times in accordance with set standards.
• Maintain knowledge of new products, trends, and fashion directives at all times to effectively respond to and anticipate customer needs.
• Be fashionable and well-groomed and possess up-to-date product knowledge to ensure minimal stock loss.

Administration & Audit

• Conduct weekly audits of store administration and resolve discrepancies.

Security & Vigilance

• Ensure awareness and vigilance at all times of security in the store without any negligence.

Qualifications & Experience

• No specific qualifications listed in the source material.

Skills & Competencies

• Product knowledge and fashion awareness.
• Customer service excellence.
• Sales achievement and creative sales techniques.
• Staff management and leadership.
• Administrative and inventory management.
• Security awareness.

Additional Information

• Must be physically fit to stand for extended hours and heavy lifting.