وصف الوظيفة
Role Overview
Store Manager at Majid Al Futtaim, leading retail store operations and team performance.
Company Overview
Majid Al Futtaim is a regional market leader with a 27-year reputation, employing over 45,000 diverse and talented colleagues guided by a Leadership Model. The company's mission is to create great moments, spread happiness, and build experiences that stay in memories for a lifetime.
Role Purpose
Lead store operations to optimize sales, deliver exceptional customer service, implement effective visual merchandising, and foster employee motivation and retention while adhering to company standards. Drive continuous improvement across all key performance areas.
Key Responsibilities
Operations & Compliance
- Manage overall store operations, ensuring compliance with company SOPs, merchandising standards, hygiene, and safety requirements.
- Maintain store presentation standards, including planograms, pricing, product displays, and asset maintenance.
- Ensure adherence to corporate policies and professional standards while fostering a productive, customer-focused work environment.
Sales & Revenue
- Drive store sales performance and achieve revenue targets while maintaining high operational efficiency.
- Own accountability for achieving key store performance metrics, including sales revenue, customer satisfaction, inventory management, hygiene standards, and team development.
Stock & Inventory Management
- Oversee stock management, including inventory control, replenishment, stock rotation, merchandise availability, and loss prevention.
- Minimize known and unknown inventory loss through effective loss prevention practices.
- Optimize inventory as a key KPI for the role.
Financial Management
- Ensure accurate cash handling and cash counter operations, maintaining integrity in all financial transactions.
Customer Service
- Deliver exceptional customer service by resolving complaints, addressing customer needs, and supporting retention initiatives.
Team Leadership & Development
- Lead, coach, and develop store teams through scheduling, task allocation, performance management, training, and succession planning.
Qualifications & Experience
- Bachelor's degree in any discipline.
- Minimum of 2 years of experience in a similar Store Manager role.
- 4+ years within the retail industry.
Skills & Competencies
- Strong understanding of retail operations, inventory control, loss prevention, and merchandise quality management.
- Excellent leadership, people management, coaching, and team development capabilities.
- Strong analytical, problem-solving, organizational, and multitasking skills with a results-oriented approach.
- Fluent in English (written and spoken).
- Arabic language proficiency is an added advantage.
- Strong interpersonal and communication skills.
Additional Information
- Work in a friendly environment where colleagues share positive vibes and excitement about the company's future.
- Opportunity to work with over 45,000 diverse and talented colleagues across the organization.
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