Store Manager

Role Overview

Store Manager at Apparel Group. Full-time retail management position with responsibility for all aspects of store operations, staff leadership, and sales performance.

Role Purpose

To achieve company objectives by leading retail staff to deliver exceptional customer service, implement brand standards and operating procedures, maximize sales through effective merchandising and inventory management, and ensure adherence to all company policies while promoting customer loyalty programs.

Key Responsibilities

Sales & Revenue

• Brief and guide staff on achievement of daily, weekly, and monthly sales targets.
• Apply creative techniques to achieve and exceed store sales targets.
• Ensure required stock levels are maintained to maximize sales.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Maintain up-to-date product knowledge to respond to and anticipate customer needs effectively.
• Maintain awareness of new products, trends, and fashion directives at all times.
• Stay updated about the various brands of the group to enable suggestive selling to customers.

Operations & Compliance

• Implement operating procedures at the store according to company and Brand standards.
• Ensure brand and company policies and procedures are adhered to by all staff at all times.
• Manage stockrooms and ensure minimal stock loss.
• Conduct weekly audits of store administration and resolve discrepancies.
• Manage end-to-end store operations responsibility.

Staff Management & Development

• Ensure retail staff have the skills and support required for maximizing sales.
• Manage the daily roster, leave, and grievances of retail staff.
• Supervise the store and provide feedback to the Area Manager regarding employees and products.

Store Environment & Standards

• Maintain visual merchandising standards at the store at all times according to set VM standards.
• Maintain a fashionable and well-groomed personal appearance.
• Ensure awareness and vigilance at all times of security in the store without any negligence.

Qualifications & Experience

• Retail management experience required.
• Demonstrated ability to lead and manage retail teams.

Skills & Competencies

• Up-to-date fashion and product knowledge.
• Visual merchandising expertise.
• Staff supervision and management.
• Sales targeting and achievement.
• Store administration and audit skills.
• Customer service excellence.
• Knowledge of loyalty program promotion.
• Inventory and stock management.

Additional Information

• Must be physically fit to stand for extended hours and heavy lifting.