Store Manager - Chanel Beauty

Role Overview

Store Manager – Chanel Beauty at Chalhoub Group. This role is based in the Middle East region.

Company Overview

Chalhoub Group is a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, the Group operates across beauty, fashion and gift sectors. The organization is transitioning from a traditional distributor and retailer to a hybrid retailer delivering luxury experiences across physical and digital channels, supported by technology and data capabilities.

Role Purpose

As Store Manager, you are responsible for driving the store business, building a base of loyal VIP customers, managing the team, and ensuring full adherence to brand guidelines and store processes. You represent the brand's values and philosophy in all customer and team interactions while balancing omnichannel retail operations.

Key Responsibilities

Brand Representation & Leadership

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and team members.
• Provide a clear vision to the team about the business direction and store objectives.

Sales & Business Performance

• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
• Stay ahead of latest trends, products and competitors and share feedback with relevant back-office stakeholders.

Omnichannel Strategy

• Think hybrid by leveraging all types of point of sale, both online and offline.
• Develop omnichannel mindset among the team by constantly promoting different customer experience touchpoints (physical and digital), clienteling approaches and techniques with focus on VIPs.
• Leverage customer data to proactively cater to customer needs and preferences.
• Promote the brand's e-commerce business including different activities, offerings and activations.

Customer Experience & VIP Development

• Recruit new clients and convert them into loyal VIP customers by providing excellent service and constantly networking with them.
• Leverage available technology tools to support customer experience both in and outside the store (Clienteling app, OMS, Business WhatsApp, etc.).
• Ensure the team is well versed with technology tools or otherwise trained on them.

Team Leadership & Development

• Identify, recruit, develop and retain strong talent.
• Create a positive work environment based on trust, respect and fairness.
• Act as voice of employees when needed by sharing feedback, challenges and concerns with leadership and HR teams.
• Act as coach for team members and promote growth mindset by leveraging the Group's available learning tools and platforms.
• Constantly monitor team development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

Operational Excellence

• Ensure all sales and operational policies and procedures are followed and maintained in the store.
• Ensure e-commerce orders are prepared and processed within set SLAs in terms of time and quality with no fulfillment actions pending in the store.
• Ensure all operating standards are followed from stock replenishment to organizing displays as per brand VM guidelines.
• Ensure all processes are compliant with legal, safety, security, retail store operations and HR guidelines.
• Work closely with relevant teams to constantly improve processes and escalate any issues or concerns for prompt action.
• Ensure healthy floor coverage by analyzing historical traffic data and anticipating peak hours.

Qualifications & Experience

• 3–5 years of experience as store manager or supervisor.
• Fluent in both Arabic and English.

Additional Information

Benefits

Chalhoub Group offers a competitive benefits package including health care, child education contribution, remote and flexible working policies and exclusive employee discounts.

Career Development

The Group provides enriching experiences, learning and development opportunities and exposure to different assignments within role or through internal mobility. Diverse career paths are available for those who demonstrate exceptional performance.

Commitment to Diversity & Inclusion

Chalhoub Group is committed to inclusion and diversity. The organization welcomes all applicants and ensures equal opportunity without regard to gender, age, race, religion, national origin or disability status.