Store Manager (Abu Dhabi)

Role Overview

Store Manager position at Minimalist, a UAE-based luxury watch, jewelry, handbag, perfume, and leather goods retailer. The role is located in Abu Dhabi and involves overseeing store operations, leading a team, and delivering customer relationships aligned with the brand's philosophy of sophisticated design and quality craftsmanship.

Company Overview

Minimalist.ae is a local brand founded in 2016 in Dubai that designs and manufactures elegant, high-quality watches, jewelry, handbags, perfumes, and leather goods. The company operates four stores across the UAE and is known for simple yet sophisticated designs, particularly Arabic numeral watches with timeless appeal. Minimalist focuses on simplicity and uses only the finest materials to produce beautiful and durable items.

Role Purpose

As Store Manager, you will oversee all operations and teams within one UAE store location. You will balance operational management with direct customer engagement, embodying the brand's philosophy of forging relationships rather than simply selling. You will understand customer demands in detail to showcase products that fit their needs, valuing every visitor regardless of purchase intent.

Key Responsibilities

Store Operations & Sales

• Run all daily store operations, including opening and closing procedures, staffing, and floor supervision.
• Own the store's daily, weekly, and monthly sales results.
• Actively manage the sales floor to drive conversion, average transaction value (ATV), and units per transaction (UPT).
• Ensure stock availability, correct pricing, and accurate stock handling within the store.
• Maintain store standards, visual merchandising, and overall presentation at all times.
• Control store-level stock movement, counts, and documentation.
• Ensure strong loss prevention practices within the store.
• Investigate and report stock discrepancies.

Customer Experience

• Be present on the floor to lead customer experience by example.
• Handle VIP clients and complex customer situations.
• Ensure the team delivers a consistent luxury service experience every day.
• Follow up on customer feedback and take immediate action at store level.

Team Management

• Manage the store team on a daily basis, including scheduling and task allocation.
• Set clear daily priorities and expectations for the team.
• Conduct regular performance check-ins and address performance issues quickly.
• Create a positive, high-energy working environment.

Training & Onboarding

• Ensure new joiners complete the onboarding plan and understand store procedures.
• Support the team with day-to-day product updates and selling guidelines.
• Reinforce service standards and basic sales techniques on the floor.
• Identify skill gaps and flag training needs to the Retail Manager.

Additional Information

• Competitive salary with performance-based incentives.
• UAE visa and permits provided.
• Health insurance coverage.
• Annual flight ticket allowances.
• Growth and long-term development opportunities.
• Long-term perspective in a rapidly expanding, future-oriented organization.
• Engaging and challenging work environment with a motivated and professional team of specialists.