Store Associates - Nizwa.Home.Centre.Oman_

Role Overview

Store Associate at Home Centre, Nizwa, Oman, within the Landmark Group.

Company Overview

Landmark Group is a global retail and hospitality group founded in 1973, with over 2,200 retail stores, leisure, and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. Home Centre is the largest omnichannel retailer for home furnishings in the Middle East, North Africa, and the Indian sub-continent. Established in 1995, Home Centre operates over 80 stores across the UAE, KSA, Bahrain, Egypt, Kuwait, Oman, Qatar, and India, with an e-commerce platform offering over 14,000 products.

Role Purpose

Maximize sales through exceptional customer service while maintaining desired retail operations, customer service standards, stock replenishment, and recovery standards throughout all aspects of the store.

Key Responsibilities

Shop Keeping and Store Standards

• Maximize and contribute to sales within the store through exceptional customer service and retail experience.
• Ensure all stock is laid out and displayed according to standard layout norms, including product placement, signage, neat and well-folded items, arrangement from smallest to largest, steamed hanging items, and organization by brand and size.
• Ensure all products are price tagged and bar-coded before display.
• Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
• Ensure all stock administration, including stock counts, inter-branch transfers, dispatch, and delivery, are recorded on the system in time, accurately, and correctly categorized.
• Maintain awareness and vigilance at all times of store security without any negligence.
• Maintain the highest standards of housekeeping and grooming etiquettes in store at all times.
• Provide accurate and current information about products for all inquiries.
• Increase the customer database by adding new customers to the mailing list.
• Understand the returns policy and ensure effective implementation.
• Assist store merchandiser and/or store manager in product placement and arrangement.
• Dress mannequins and attend to other visual displays.
• Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy.
• Operate as a cashier and be consistently accurate in money handling when applicable.
• Understand and utilize all reports required for day-to-day store functioning.
• Conduct linked selling by understanding customer needs and closing the deal.

Merchandising

• Maintain detailed knowledge of merchandise and products stocked in the store.
• Ensure promotions and fast-selling lines are featured in the store.
• Provide information about customers (likes, dislikes, and opinions) to the department in charge.
• Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery, and maintenance.

Customer Service

• Greet and meet all customers promptly and politely as they enter the store.
• Provide customer satisfaction by delivering exceptional customer service.
• Guide customers throughout the store or to specific areas they request.
• Develop clear understanding of all departments, products, makes, features, and after-sales service.
• Ensure effective implementation of visual merchandising principles within the stores.
• Effectively deal with customer queries and complaints.
• Follow procedures for dealing with specific customer orders.
• Ensure confidentiality with respect to Landmark retail and store sales information.

Qualifications & Experience

• High School Diploma (basic qualification).
• Graduate degree in any field (advanced qualification required).
• Full details are available on the employer's original posting.