Store Associate

Role Overview

Store Associate at Land Mark. The role is based in a retail store environment and focuses on delivering exceptional customer service, maintaining store standards, and driving sales through effective merchandising and stock management.

Role Purpose

To maximize store sales and customer satisfaction by maintaining shop standards, managing merchandise effectively, providing knowledgeable customer service, and ensuring the store operates efficiently and securely at all times.

Key Responsibilities

Shop Keeping and Store Standards

• Maximize and contribute to sales within the store through exceptional customer service and retail experience.
• Ensure all stock is laid out and displayed according to standard layout norms, including product placement, signage, neat and well-folded arrangement, organization from smallest to largest, and steamed hanged items arranged by size.
• Ensure all products are price tagged and bar-coded before display.
• Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
• Maintain awareness and vigilance of store security at all times without negligence.
• Maintain the highest standards of housekeeping and grooming etiquettes in store at all times.
• Provide accurate and current information about products for all inquiries.
• Understand and implement the returns policy effectively.
• Assist the store merchandiser and/or store manager in product placement and arrangement.
• Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy.
• Operate as a cashier and maintain consistent accuracy in money handling, where applicable.
• Understand and utilize all reports required for day-to-day store functioning.
• Execute linked selling by understanding customer needs and closing the deal.

Merchandise and Merchandising

• Maintain detailed knowledge of all merchandise and products stocked in the store.
• Ensure promotions and fast-selling lines are featured prominently in the store.
• Provide information about customer likes, dislikes, and opinions to the Team Leader.
• Ensure effective stock replenishment and assure continuous stock availability, ongoing recovery, and maintenance in the store.

Customer Service

• Greet and meet all customers promptly and politely as they enter the store.
• Provide customer satisfaction by delivering exceptional customer service.
• Guide customers throughout the store or to specific areas as requested.
• Develop clear understanding of all departments, products, makes, features, and after-sales service.
• Ensure effective implementation of visual merchandising principles within the stores.
• Effectively deal with customer queries and complaints.
• Follow procedures for dealing with specific customer orders.
• Ensure confidentiality with respect to Landmark retail and store sales information.