Store Associate - Nizwa.Home.Centre.Oman_

Role Overview

Store Associate at LandMark Group's Nizwa Home Centre location in Oman. This is a retail sales and store operations role responsible for maximizing sales, maintaining store standards, and delivering exceptional customer service.

Role Purpose

To drive sales and customer satisfaction through expert product knowledge, efficient store operations, visual merchandising excellence, and consistent adherence to retail standards and security protocols.

Key Responsibilities

Shop Keeping and Store Standards

• Maximize and contribute to sales within the store through exceptional customer service and retail experience.
• Ensure all stock is laid out and displayed according to standard layout norms, including product placement, signage, neat and well-folded arrangement, organization from smallest to largest, and proper steaming of hanged items organized brand-wise and size-wise.
• Ensure all products are price tagged and bar-coded before display.
• Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
• Ensure all stock administration, including stock count, inter-branch transfer, dispatch and delivery, are recorded on the system in time, accurately and correctly categorized.
• Maintain awareness and vigilance at all times of security in the store without any negligence.
• Maintain the highest standards of housekeeping and grooming etiquettes in store at all times.
• Provide accurate and current information about products for all inquiries.
• Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy.
• Understand and utilize all reports required for day-to-day functioning of the store.
• Operate as a cashier and be consistently accurate in money handling as applicable.

Merchandise and Visual Merchandising

• Maintain detailed knowledge of the merchandise and products stocked in the store.
• Ensure promotions and fast-selling lines are featured in the store.
• Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery and maintenance.
• Ensure visual merchandising principles are effectively implemented within the store.
• Help store merchandiser and store manager in product placement and arrangement.
• Dress up mannequins and attend to other visual displays.

Customer Service and Sales

• Greet and meet all customers promptly and politely as they enter the store.
• Guide customers throughout the store or to the specific area the customer requests.
• Develop clear understanding of all departments, products, make, features and after-sales service.
• Provide customer satisfaction by delivering exceptional customer service.
• Effectively deal with customer queries and complaints.
• Follow procedures for dealing with specific customer orders.
• Carry out linked selling by understanding the customer's need and closing the deal.
• Increase the customer database by adding new customers to the mailing list.
• Understand the returns policy and ensure effective implementation.
• Ensure confidentiality with respect to LandMark retail and store sales information.

Customer Intelligence

• Provide information about customers, including likes, dislikes and opinions, to the department in charge.

Qualifications & Experience

• High School Diploma required.
• Graduate degree in any field required.
• Master's degree required.