Store Associate - Mall of Oman_E-Max

Role Overview

Store Associate at LandMark Group's E-Max store, Mall of Oman location. The role holder maximizes sales through exceptional customer service while maintaining desired retail operations, customer service, replenishment, and recovery standards across all store aspects.

Role Purpose

To drive sales and deliver outstanding customer experiences while upholding rigorous standards for stock management, visual merchandising, store cleanliness, and operational accuracy.

Key Responsibilities

Shop Keeping and Store Standards

• Maximize and contribute to sales within the store through exceptional customer service and retail experience.
• Ensure all stock is laid out and displayed according to standard layout norms, including correct product placement, signage, neat and well-folded items, arrangement in order from smallest to largest, steamed hanged items, brand-wise and size-wise organization.
• Ensure all products are price tagged and bar-coded before display.
• Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
• Ensure all stock administration, including stock count, inter-branch transfer, dispatch, and delivery, are recorded on the system in time, accurately, and correctly categorized.
• Maintain awareness and vigilance of store security at all times without negligence.
• Maintain the highest standards of housekeeping and grooming etiquettes in store at all times.
• Provide accurate and current information about products for all customer inquiries.
• Increase the customer database by adding new customers to the mailing list.
• Understand the returns policy and ensure effective implementation.
• Assist the store merchandiser and/or store manager in product placement and arrangement.
• Dress up mannequins and attend to other visual displays.
• Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy.
• Operate as a cashier and be consistently accurate in money handling, where applicable.
• Understand and utilize all reports required for day-to-day store functioning.
• Carry out linked selling by understanding the customer's need and closing the deal.

Store Merchandise and Merchandising

• Maintain detailed knowledge of the merchandise and products stocked in the store.
• Ensure promotions and fast-selling lines are featured prominently in the store.
• Provide information about customer likes, dislikes, and opinions to the department in charge.
• Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery, and maintenance.
• Ensure the highest standards of visual merchandising principles within the store.

Customer Service

• Greet and meet all customers promptly and politely as they enter the store.
• Provide customer satisfaction by delivering exceptional customer service.
• Guide customers throughout the store or to the specific area the customer requests.
• Develop clear understanding of all departments, products, makes, features, and after-sales service.
• Effectively deal with customer queries and complaints.
• Follow procedures for dealing with specific customer orders.
• Ensure confidentiality with respect to LandMark retail and store sales information.

Qualifications & Experience

• High School Diploma (minimum).
• Graduate degree in any field (required).