Store Associate-E-MAX-AVENUEMALL.OMAN

Role Overview

Store Associate at Landmark Group's Emax store located at Avenue Mall, Oman.

Company Overview

Landmark Group is a global retail and hospitality group founded in 1973, now operating over 2,200 retail stores, leisure, and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. The group is one of the GCC's largest omnichannel retailers and India's top home and fashion retailer, with 25 plus value-led, own-built brands across retail, hospitality, food, and leisure.

Emax is the largest electronics retailer in the GCC with the widest selection of electronics in the UAE, offering over 800 brands and 100,000 products. The award-winning brand was established in 2005 and operates over 38 stores across UAE, Oman, and Qatar. Emax has been ranked as the 8th Best Place to Work among all retail companies in the GCC (GPTW survey 2023) and is expanding with plans to open new stores in the region.

Role Purpose

Maximize store sales through exceptional customer service and retail experience while maintaining all retail operations, customer service, replenishment, recovery, and store standards.

Key Responsibilities

Shop Keeping and Store Standards

• Maximize and contribute to sales within the store through exceptional customer service and retail experience.
• Ensure all stock is laid out and displayed according to standard layout norms including product placement, signage, neat and well-folded items, arrangement from smallest to largest, steaming of hanged items, and organization by brand and size.
• Ensure all products are price tagged and bar-coded before display.
• Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
• Ensure all stock administration including stock count, inter-branch transfer, dispatch and delivery are recorded on the system in time, accurately and correctly categorized.
• Maintain awareness and vigilance at all times regarding security in the store without any negligence.
• Maintain the highest standards of housekeeping and grooming etiquettes in the store at all times.
• Provide accurate and current information about products for all customer inquiries.
• Increase the customer database by adding new customers to the mailing list.
• Understand the returns policy and ensure effective implementation.
• Assist the store merchandiser and/or store manager in product placement and arrangement.
• Dress mannequins and attend to other visual displays.
• Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy.
• Operate as a cashier and maintain consistent accuracy in money handling where applicable.
• Understand and utilize all reports required for the day-to-day functioning of the store.
• Carry out linked selling by understanding customer needs and closing the sale.

Store Merchandise and Merchandising

• Maintain detailed knowledge of the merchandise and products stocked in the store.
• Ensure promotions and fast-selling lines are featured prominently in the store.
• Provide information about customers' likes, dislikes, and opinions to the department in charge.
• Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery, and maintenance.

Customer Service

• Greet and meet all customers promptly and politely as they enter the store.
• Provide customer satisfaction by delivering exceptional customer service.
• Guide customers throughout the store or to the specific area requested.
• Develop a clear understanding of all departments, products, makes, features, and after-sales service.
• Ensure effective implementation of visual merchandising principles within the store.
• Effectively deal with customer queries and complaints.
• Follow procedures for dealing with specific customer orders.
• Ensure confidentiality with respect to Landmark retail and store sales information.

Qualifications & Experience

• High School Diploma (Basic Qualification).
• Graduate degree in any field (Advanced Qualification/Certification/Specialist Training).

Skills & Competencies

• Exceptional customer service delivery.
• Visual merchandising principles.
• Product knowledge and information retention.
• Stock management and inventory control.
• Sales and linked selling techniques.
• Money handling and cash register operation.
• Report utilization and data recording.
• Security awareness.
• Communication and customer interaction.