Store Associate - City Centre - Muscat.Max

Role Overview

Store Associate at Home Box, City Centre, Muscat.

Role Purpose

Maximize sales through exceptional customer service while maintaining retail operations, customer service standards, stock replenishment, and recovery standards across all store aspects.

Key Responsibilities

Shop Keeping and Store Standards

• Maximize and contribute to sales within the store through exceptional customer service and retail experience.
• Ensure all stock is laid out and displayed according to standard layout norms, including product placement, signage, neat and well-folded items, arrangement from smallest to largest, steamed hanged items, and organization by brand and size.
• Ensure all products are price tagged and bar-coded before display.
• Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
• Ensure all stock administration, including stock counts, inter-branch transfers, dispatch and delivery, are recorded on the system in time, accurately and correctly categorized.
• Maintain awareness and vigilance at all times of security in the store without any negligence.
• Maintain the highest standards of housekeeping and grooming etiquettes in store at all times.
• Provide accurate and current information about products for all inquiries.
• Increase the customer database by adding new customers to the mailing list.
• Understand the returns policy and ensure effective implementation.
• Assist store merchandiser and/or store manager in product placement and arrangement.
• Dress mannequins and attend to other visual displays.
• Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy.
• Operate as a cashier and be consistently accurate in money handling, where applicable.
• Understand and utilize all reports required for the day-to-day functioning of each store.
• Carry out linked selling by understanding the customer's need and closing the deal.

Merchandise and Merchandising

• Maintain detailed knowledge of merchandise and products stocked in the store.
• Ensure promotions and fast-selling lines are featured in the store.
• Provide information about customers, including their likes, dislikes, and opinions, to the department in charge.
• Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery, and maintenance in the store.

Customer Service

• Greet and meet all customers promptly and politely as they enter the store.
• Provide customer satisfaction by delivering exceptional customer service.
• Guide customers throughout the store or to the specific area the customer requests.
• Develop a clear understanding of all departments, products, makes, features, and after-sales service.
• Ensure effective implementation of visual merchandising principles within the stores.
• Effectively deal with customer queries and complaints.
• Follow procedures for dealing with specific customer orders.
• Ensure confidentiality with respect to Home Box retail and store sales information.

Qualifications & Experience

• High School Diploma minimum.
• Graduate degree in any field preferred.