Store Associate - City Centre Muscat - Oman_Home Centre

Role Overview

Store Associate - City Centre Muscat at Home Centre, Landmark Group. Location: Muscat, Oman.

Company Overview

Landmark Group is a global retail and hospitality group founded in 1973, with headquarters in the UAE. The group operates over 2,200 retail stores, leisure, and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group is one of the GCC's largest omnichannel retailers and India's top home and fashion retailer, with 25+ own-built brands including Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, and Funcity.

Home Centre is the largest omnichannel retailer for home furnishings in the Middle East, North Africa, and the Indian sub-continent. Established in 1995 with its first store in the UAE, Home Centre operates a network of over 80 stores across the UAE, KSA, Bahrain, Egypt, Kuwait, Oman, Qatar, and India. The e-commerce platform provides an extensive range of over 14,000 products. Home Centre is committed to outstanding value, quality products, and exceptional customer experience through a customer-first approach.

Role Purpose

Maximize sales through exceptional customer service and retail experience while maintaining desired retail operations, customer service standards, stock replenishment, and recovery standards throughout all store aspects.

Key Responsibilities

Shop Keeping and Store Standards

• Maximize and contribute to sales within the store through exceptional customer service and retail experience.
• Ensure all stock is laid out and displayed according to standard layout norms, including product placement, signage, neat and well-folded items, arrangement from smallest to largest, steamed hangers for items, and organization by brand and size.
• Ensure all products are price-tagged and bar-coded before display.
• Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
• Ensure all stock administration, including stock count, inter-branch transfer, dispatch, and delivery, are recorded on the system in a timely, accurate, and correctly categorized manner.
• Ensure awareness and vigilance at all times of store security without any negligence.
• Maintain the highest standards of housekeeping and grooming etiquette in store at all times.
• Give accurate and current information about products for all inquiries.
• Increase the customer database by adding new customers to the mailing list.
• Understand the returns policy and ensure effective implementation.
• Help store merchandiser and/or store manager in product placement and arrangement.
• Dress up mannequins and attend to other visual displays.
• Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy.
• Operate as a cashier and be consistently accurate in money handling, where applicable.
• Understand and utilize all reports required for the day-to-day functioning of each store.
• Carry out linked selling by understanding the customer's need and closing the deal.

Store Merchandise and Merchandising

• Maintain detailed knowledge of the merchandise and products stocked in the store.
• Ensure promotions and fast-selling lines are featured in the store.
• Provide information about customers (likes, dislikes, and opinions) to the department in charge.
• Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery, and maintenance.

Customer Service

• Greet and meet all customers promptly and politely as they enter the store.
• Provide customer satisfaction by delivering exceptional customer service.
• Guide customers throughout the store or to the specific area requested.
• Develop a clear understanding of all departments, products, makes, features, and after-sales service.
• Ensure effective implementation of visual merchandising principles within the stores.
• Effectively deal with customer queries and complaints.
• Follow procedures for dealing with specific customer orders.
• Ensure confidentiality with respect to Landmark retail and store sales information.

Qualifications & Experience

• High School Diploma (basic requirement).
• Graduate degree in any field (advanced requirement).

Additional Information

• Full details are available on the employer's original posting.