Stewarding Supervisor at InterContinental Residences Dubai Business Bay

Role Overview

Stewarding Supervisor at InterContinental Residences Dubai Business Bay, operated by IHG Hotels and Resorts, based in Dubai.

Company Overview

InterContinental Residences Dubai Business Bay is part of IHG Hotels and Resorts, one of the world's leading hotel groups. The InterContinental Hotels & Resorts brand is the world's first and most global luxury hotel brand, pioneering international travel since the 1940s. IHG is committed to delivering True Hospitality for Good, making guests and colleagues feel welcome, cared for, recognised, and respected worldwide.

Role Purpose

Lead the stewarding team to ensure kitchens, back-of-house areas, equipment, and operating supplies are consistently clean, safe, organised, and ready for service. Support the Culinary and F&B operation by maintaining the highest standards of hygiene, sanitation, safety, and operational efficiency.

Key Responsibilities

Team Leadership

• Supervise and allocate daily stewarding duties.
• Conduct briefings and provide coaching and support to team members.
• Monitor attendance, grooming, performance, and productivity.
• Lead by example, especially during busy periods.

Standards & Compliance

• Ensure kitchens and back-of-house areas are clean and organised.
• Maintain high standards of hygiene, sanitation, and HACCP compliance.
• Ensure crockery, cutlery, glassware, utensils, and equipment are ready for service.
• Monitor correct use of cleaning chemicals and equipment.
• Report maintenance, safety, and operational issues promptly.

Operational Support

• Work closely with Culinary, F&B, Engineering, and other departments.
• Support smooth opening, service, and closing procedures.
• Manage waste, breakage, and stewarding supplies responsibly.
• Support events, high-volume operations, and special requirements.
• Ensure effective shift handovers and communication.

Qualifications & Experience

• Hospitality or related qualification preferred.
• Food safety/hygiene certification is an advantage.
• 2–3 years of hotel stewarding or similar hospitality experience.
• Previous experience as a Stewarding Supervisor, Senior Steward, or Team Leader.
• Luxury or upscale hotel or residential hospitality experience preferred.
• Strong knowledge of hygiene, sanitation, dishwashing, and back-of-house operations.
• GCC/Dubai experience is an advantage.

Skills & Competencies

• Strong leadership and communication skills.
• Hands-on, organised, and detail-oriented.
• Remains calm under pressure.
• Pride in cleanliness and operational standards.
• Enjoys coaching and supporting colleagues.
• Understanding of food safety, hygiene, and HACCP requirements.
• Works well with Culinary and F&B teams.
• Takes ownership and brings positive energy to every shift.

Additional Information

• Full uniform provided.
• Generous room discounts.
• World-class training programs.
• Competitive salary.
• Wide range of benefits designed to support health, lifestyle, and workplace wellbeing through the myWellbeing framework.
• IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.