وصف الوظيفة
Role Overview
Steward - CP at IHG Hotels and Resorts. This role is responsible for the stewarding operation during shift and for cleaning and maintaining food and beverage premises to high hygienic standards. The Steward plays the leading role in promoting the desired work culture.
Role Purpose
Maintain exemplary standards of cleanliness, hygiene, and organization across all food and beverage operational areas. Support the kitchen and restaurant teams by ensuring equipment, dishes, and facilities are clean, safe, and ready for service.
Key Responsibilities
Operations & Cleaning
- Daily cleaning of all dishes and technical equipment.
- Daily cleaning of all kitchen floors, cupboards and machines.
- Daily cleaning of all tile areas in kitchen area as well as public areas like lobby, bar and offices.
- Weekly cleaning of the delivery area, all storage rooms, hotel surroundings and waste room.
- Daily hovering lobby and restaurant area.
- Hovering banqueting rooms after functions or upon request through Guest Service Manager Food & Beverage or Guest Service Assistant Restaurant.
- Daily emptying the waste, responsible for waste separation according to environmental standards.
- Recycle wherever possible and enforce cost saving measures where appropriate.
Stock & Resources Management
- Daily control of required stock of cleaning supplies for stewarding department and kitchen.
- Refilling cupboards with dishes.
- Daily control of required dish towels and refilling stock through housekeeping department.
- Daily checking all empties.
Team Leadership & Training
- Responsibility for covering staff and organizing their duties in cooperation with the Guest Service Assistant Food & Beverage or the Guest Service Assistant Restaurant.
- Orientation for new trainees or other staff covering duties.
Health, Safety & Compliance
- Familiar with Company Health and Safety Policies and ensure operational areas promote and comply with them.
- Take responsibility to rectify hazardous situations, reporting major areas of concern to General Manager or delegate.
- Familiar with property safety, first aid and fire and emergency procedures and actively enforce these in area of responsibility.
- Ensure security incidents in the operational area are reviewed and corrective measures implemented to prevent recurring incidents.
Stakeholder Management & Culture
- Liaise with the Kitchen Team to ensure accurate and clean equipment is ready for service.
- Establish and maintain effective employee and inter-departmental working relationships.
- Demonstrate a 'Service' attitude.
- Perform tasks as directed by the responsible Guest Service Assistant Food & Beverage in pursuit of the achievement of business goals.
Employee Standards & Conduct
- Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook.
- Comply with Company Grooming Standards. Maintain exemplary department standards of behaviour, appearance and attitude as expected in an IHG Brand.
- Comply with Time and Attendance Policies.
- Comply with the Company's Corporate Code of Conduct.
- Familiar with the company values and model desired behaviors.
Development & Engagement
- Actively participate in all training activities.
- Participate in various hotel activities like sports, staff party events, CSR events, to promote the reputation of the hotel.
- Work along with the team according to the standard and policy, to bring about the guest experience.
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