وصف الوظيفة
Role Overview
Staff Cafeteria Supervisor at Marriott International. The role is based at a Le Méridien property.
Company Overview
Le Méridien is inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Le Méridien is part of the Marriott International portfolio of brands. The company is committed to being an equal opportunity employer, welcoming all and providing access to opportunity, and actively fostering an environment where the unique backgrounds of associates are valued and celebrated.
Role Purpose
Ensure the cafeteria team works together effectively to deliver optimum service and meet guest needs. Oversee daily operations including opening and closing procedures, inventory management, facility cleanliness, and guest experience in the dining environment.
Key Responsibilities
Team Leadership & Development
- Lead staff to work together as a team and ensure service standards are met.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals and listen and respond appropriately to the concerns of other employees.
Guest Service & Experience
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Monitor dining rooms for seating availability, service, safety, and well being of guests.
Operations & Facility Management
- Complete opening and closing duties including setting up necessary supplies and tools.
- Clean all equipment and areas and lock doors.
- Inspect storage areas for organization, use of FIFO, and cleanliness.
- Complete scheduled inventories and stock and requisition necessary supplies.
- Complete work orders for maintenance repairs.
Compliance & Safety
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
Standards & Continuous Improvement
- Inspect grooming and attire of staff and rectify any deficiencies.
- Ensure adherence to quality expectations and standards.
- Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Speak with others using clear and professional language.
Qualifications & Experience
- High school diploma or G.E.D. equivalent.
- At least 2 years of related work experience.
- At least 1 year of supervisory experience.
Skills & Competencies
- Read and visually verify information in a variety of formats, including small print.
- Visually inspect tools, equipment, or machines to identify defects.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move through narrow, confined, or elevated spaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.