Sr. Specialist Retail Media Billing & Operations

Role Overview

Sr. Specialist Retail Media Billing & Operations at Delivery Hero, a global local delivery platform operating in approximately 65 countries worldwide. The role is based at Talabat, part of the Delivery Hero Group, which is headquartered in Berlin, Germany and listed on the Frankfurt Stock Exchange as part of the MDAX stock market index.

Company Overview

Talabat is part of Delivery Hero Group, the world's pioneering local delivery platform. The company's mission is to deliver an amazing experience—fast, easy, and to your door. Delivery Hero operates in around 65 countries worldwide and has been listed on the Frankfurt Stock Exchange since 2017.

Role Purpose

You will own the end-to-end billing and operations function for Retail Media, ensuring accurate booking management, timely invoice creation and collection, financial reconciliation, and seamless collaboration between internal teams, partners, and suppliers. You will be the primary point of contact for all billing and invoicing inquiries and will drive process efficiency and payment collection success.

Key Responsibilities

Booking & Order Management

• Receive and sort incoming bookings with meticulous attention to detail.
• Ensure partner and supplier information is accurate and complete; request any missing information.
• Track and match booking orders to relevant media activations.
• Check the validity of booking orders and invoices.

Documentation & Record Keeping

• Maintain, update, and manage all documentation of media bookings.
• Prepare monthly reports on invoicing status, missing invoices, and sent invoices.

Financial Monitoring & Reconciliation

• Monitor and resolve financial discrepancies between spend and investment of advertising activations.
• Conduct financial forecasting and reconciliation.
• Review invoices to ensure accuracy and completeness before sending them to partners and suppliers.

Invoice & Order Creation

• Follow up on creation of invoices on a timely and recurring basis with finance teams.
• Create and issue insertion orders matched to bookings.
• Collect invoices after creation from finance teams and share them with partners and suppliers for media investments.

Stakeholder Communication & Coordination

• Share insertion orders with relevant team members to implement campaigns.
• Handle supplier billing and invoicing concerns and follow-ups.
• Manage communication with key members to relay relevant and beneficial inputs relating to invoicing and billing.
• Function as the main point of contact for inquiries related to billing and invoicing.
• Follow up on collecting payments from suppliers.

Team Support & Campaign Management

• Support the direct team with necessary inputs and resources relating to campaigns.
• Ensure that all discussion points are documented and actioned appropriately.

Qualifications & Experience

• Minimum 3–4 years of experience supervising and managing digital media payments.
• Proven track record and experience with billing and invoice management.
• Previous media agency experience preferred.
• Experience working collaboratively with large teams; experience across different markets is beneficial.

Skills & Competencies

• Proficiency with Excel and Google Sheets for data organization, tracking, and reporting.
• Experience with CRM or business systems such as Salesforce, HubSpot, or similar; ability to learn new platforms quickly.
• Ability to work with and project manage Salesforce and CRM tools.
• Ability to implement work with AI and implement workflows that make daily tasks more efficient.
• Excellent written and verbal communication; ability to communicate across both business and finance functions.
• Excellent communication skills, able to provide clear level of detail for requests.
• Ability to work towards deadlines and manage time and workload efficiently.
• Organization and eye for detail; able to track progress and completion of activities while working towards deadlines and managing time and workload efficiently.
• Proactivity and taking initiative; achieves ambitious but realistic goals.
• Problem-solving: Autonomously solves complex problems with minimal supervision and proactively follows up after implementing a solution.
• Reliability: Consistently follows processes, meets deadlines, and delivers accurate outputs.
• Detail-oriented: Identifies discrepancies, demonstrates exceptional care with data, catches and prevents errors.
• Strong organizational skills; ability to manage multiple processes and deadlines simultaneously.
• Collaborative mindset with comfort working across departments and building working relationships.
• Foster deep trust and understanding with agency and partner teams where necessary.
• Contribute to great teamwork in your immediate team.

Additional Information

Success in this role is measured by: finance team receives complete, accurate, organized booking information with minimal requests for clarification; month-end closing runs smoothly with all invoices compiled, reconciled, and documented on schedule along with proof of execution; improved collections rate month on month and streamlined ways of working with external stakeholders with minimal to zero issues.