Sr. Operations Executive/Order Management (UAE National)

Role Overview

Senior Operations Executive/Order Management at Emirates Telecommunications Group Company PJSC (e&), based in the UAE. This role is open to UAE Nationals.

Company Overview

The role sits within e& EUAE/Business/PS&BO/Service Delivery & Back Office department.

Role Purpose

Oversee the entire order processing lifecycle from assignment to closure, ensuring timely execution and adherence to set KPIs. Act as a key liaison between internal stakeholders, including CIT, to resolve IT-related issues and drive order management excellence.

Key Responsibilities

Order Processing & Execution

• Ensure end-to-end order processing and closure, including timely execution and adherence to KPIs.
• Confirm and manage orders with the Order Management team for efficient resolution.
• Complete assigned processing tasks as directed by the manager.

Escalation & Issue Resolution

• Manage escalations and out-of-stock situations to minimize delays.
• Resolve IT issues and act as a liaison with CIT for prompt resolution.

Stakeholder Management & Communication

• Conduct follow-ups with key stakeholders to expedite order processing.
• Maintain effective communication with internal and external stakeholders.

Performance & Reporting

• Monitor and manage KPIs to ensure operational excellence.
• Provide regular updates and reports on order processing performance.

Continuous Improvement

• Stay updated with industry trends and best practices in order management.

Qualifications & Experience

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Strong knowledge of order processing systems and procedures.

Skills & Competencies

• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal abilities.
• Ability to work independently and manage multiple tasks.
• Proficiency in Microsoft Office suite, especially Excel.
• Familiarity with CIT and IT issue resolution (advantageous).
• Willingness to learn and adapt to changing business needs.