وصف الوظيفة
Role Overview
Senior Associate I, Accounts Receivable at Alcon, located in Riyadh, Saudi Arabia.
Company Overview
Alcon is the global leader in eye care. The company innovates boldly, acts with purpose, and creates opportunities for associates to grow and make an impact.
Role Purpose
As the Accounts Receivable Senior Analyst/Specialist, you will serve as the main contact managing overall collections and performance of an assigned AR portfolio for the Saudi Arabia business. You will work directly with the Saudi Arabia, EMEA, and Global AR and business teams to manage high-profile and often difficult accounts, ensuring timely collections, revenue protection, and cash flow objectives while maintaining strong customer relationships.
Key Responsibilities
Collections & Cash Management
- Collect outstanding receivables in accordance with contract terms, customer payment terms, and other conditions.
- Support reduction of bad debt expense through proactive collection of aged receivables.
- Monitor payment performance and financial liquidity of existing customers, adjusting credit limits and risk codes as necessary.
- Support the Cash Application team with payments to ensure they are properly identified and applied in a timely manner.
- Collect customer payments, acknowledgments, or commitment letters where applicable.
Account & Credit Analysis
- Work closely with AR leadership to identify high-risk accounts before they become an issue.
- Identify and support resolution of invoice disputes.
- Review customer credit exposure and mitigate financial risk.
- Perform account analysis and reconciliation routinely for high-profile accounts.
Customer Relationship Management
- Communicate with customers regularly via telephone and email for receivables management and revenue protection efforts.
- Collaborate with customers to improve AR performance and set up special credit arrangements and payment schedules with Management oversight.
- Visit customers to follow up on overdue invoices and disputed balances.
- Build relationships with customer finance and accounts payable teams.
- Coordinate with Sales, Customer Service, and Logistics teams to resolve payment issues.
- Document visit outcomes and update collection actions in SAP and collection trackers.
Reporting & Compliance
- Support month-end close, reporting, and compliance requirements for Credit and AR.
- Assist Saudi Arabia AR Manager with reporting, credit, audit, and other operational activities.
- Escalate collection risks and potential bad debts to AR Manager/management.
- Support legal and recovery actions by gathering required documentation.
Process Improvement & Systems
- Act as SAP Subject Matter Expert and System Super User supporting Saudi Arabia AR under the guidance of the Regional/Global Team.
- Support Regional/Global AR leadership through identification of process improvements within the AR function to drive efficiencies and improve overall timeline for cash collection.
- Solve customer and process problems of varying scope and complexity.
Qualifications & Experience
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Experience in Accounts Receivable, Credit Management, Collections, or Finance Operations.
- Understanding of credit in the healthcare industry.
- Experience reviewing customer credit exposure and mitigating financial risk.
Skills & Competencies
- Strong analytical and problem-solving skills with the ability to manage complex customer accounts.
- High level of analytical skills and keen attention to detail.
- Excellent written and spoken communication.
- Strong SAP proficiency and demonstrated expertise as a System Super User.
- Proficiency in ERP systems and Microsoft Excel.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Fluency in English; Arabic is an advantage.
- English as a second language is preferred.
Additional Information
- The role involves both office-based AR operations and field collection activities.
- Competitive compensation and benefits package.
- Career development and learning opportunities within a global organization.
- Collaborative and inclusive work environment.
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