وصف الوظيفة
Role Overview
Sponsorship Officer Ticketing at Etihad Airways, based in Abu Dhabi. The role manages and optimises Etihad's global sponsorship ticketing and hospitality operations to maximise ticket utilisation, enhance guest experiences, and support sponsorship objectives.
Company Overview
Etihad Airways is the UAE's national airline, operating from a hub in Abu Dhabi and connecting people across continents and cultures. The company is executing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.
Role Purpose
Develop ticketing tactics, provide operational insights, influence allocation decisions, and drive continuous improvements across the sponsorship portfolio to ensure effective delivery and measurable business value through professional expertise, analysis, and stakeholder engagement.
Key Responsibilities
Analysis & Insights
- Analyse ticket demand, allocation requirements, and utilisation trends across sponsorship properties to develop recommendations that maximise stakeholder value and commercial outcomes.
- Evaluate ticket inventory performance and attendance data, identifying trends, risks, and opportunities to improve utilisation, guest engagement, and sponsorship ROI.
- Develop and maintain reporting frameworks, dashboards, and analytics to provide insights on utilisation, stakeholder engagement, hospitality performance, and operational effectiveness.
- Produce post-event analysis and actionable recommendations to support future sponsorship planning, guest experience improvements, and business decision-making.
Operations & Delivery
- Manage the end-to-end delivery of sponsorship ticketing and hospitality programmes, ensuring effective planning, execution, governance, and stakeholder satisfaction.
- Apply professional judgement to determine ticket allocation approaches, balancing business priorities, stakeholder needs, hospitality objectives, and sponsorship commitments.
- Contribute professional expertise to the planning and delivery of major sponsorship activations, including football, Formula 1, cricket, basketball, badminton, and other strategic partnerships.
- Ensure ticketing activities comply with governance requirements, contractual obligations, and brand standards whilst continuously seeking opportunities for improvement.
Stakeholder Management & Partnership
- Partner with sponsorship account leads, rights holders, agencies, clubs, and event organisers to provide specialist advice and ensure effective ticketing strategies and delivery plans.
- Lead relationships with ticketing agencies and service providers, overseeing performance, resolving complex issues, and recommending process enhancements.
- Provide insights, recommendations, and progress updates to the Sponsorship Lead, contributing to sponsorship strategy development and the achievement of team objectives.
Project & Performance Management
- Support sponsorship project initiatives through analysis, risk assessment, budget monitoring, and recommendations that contribute to successful project outcomes.
- Identify operational challenges and emerging risks, assessing impacts and recommending solutions to improve efficiency, service quality, and business performance.
Qualifications & Experience
- Bachelor's degree in Business, Marketing, Sports Management, Event Management, or a related field.
- Minimum 3 years' experience in sponsorship, events, ticketing, hospitality, or partnership operations.
- Experience managing multiple stakeholders and coordinating projects in a fast-paced environment.
Skills & Competencies
- Strong organizational and communication skills.
- Proficiency in Microsoft Office, specifically Excel and PowerPoint.
Additional Information
Etihad Airways is committed to excellence and shapes the future of global aviation. Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. Etihad will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer is made. If you are asked for money, treat it as fraudulent.