وصف الوظيفة
Role Overview
Sponsorship Officer at Etihad Airways, Abu Dhabi. Manage the end-to-end administration, control, and distribution of Etihad's global sponsorship ticketing assets across a portfolio of sports and entertainment partnerships.
Company Overview
Etihad Airways is the UAE's national airline, shaping the future of global aviation. From the hub in Abu Dhabi, the airline connects people across continents and cultures while driving the "Journey 2030" ambition to double the fleet, expand the network, and grow the people for a new era of excellence.
Role Purpose
Track ticket inventory, coordinate allocations, manage ticket issuance processes, and maintain accurate records across multiple systems. Liaise with internal and external stakeholders to ensure efficient and compliant delivery of sponsorship tickets and hospitality assets while driving process improvements, reporting automation, and operational efficiencies to enhance service delivery.
Key Responsibilities
Ticketing Operations
- Manage the end-to-end administration, tracking, and distribution of Etihad's sponsorship ticketing assets, including both physical and digital tickets across a global portfolio of sports and entertainment partnerships.
- Coordinate ticket requests, approvals, allocations, issuance, and delivery, ensuring accurate records, compliance with governance requirements, and effective control of ticket inventory.
- Maintain and manage ticketing data across multiple systems, producing accurate reports, dashboards, and tracking tools to support operational planning and decision-making.
Stakeholder Management
- Act as the primary point of contact for internal stakeholders, sponsorship partners, ticketing agencies, rights holders, and event organisers to ensure smooth ticket fulfilment and issue resolution.
- Support the planning and delivery of sponsorship events and hospitality programmes by coordinating ticketing requirements, stakeholder communications, and operational logistics.
Process Improvement
- Identify and implement process improvements, automation opportunities, and efficiencies within ticketing operations, reporting, and administrative workflows.
- Contribute to sponsorship-related projects and system enhancements, ensuring tickets and hospitality assets are managed efficiently while maintaining accurate documentation and audit trails.
Qualifications & Experience
- Bachelor's degree in Business, Marketing, Sports Management, Event Management, or a related field.
- Minimum 3 years' experience in sponsorship, events, ticketing, hospitality, or partnership operations, managing inventories, records, or asset-tracking processes.
- Experience managing multiple stakeholders and coordinating projects in a fast-paced environment.
- Experience working with ticketing systems, booking platforms, CRM systems, or similar databases is advantageous.
Skills & Competencies
- Advanced Excel skills, including reporting, data management, and automation.
- Strong administration, coordination, and organisational skills with attention to detail and process control.
- Continuous improvement mindset with the ability to identify and implement more efficient ways of working.
Additional Information
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. Etihad Airways will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer.