Specialist - Quality Assurance

Role Overview

Specialist - Quality Assurance at AD Ports Group. This role develops and reviews business processes, maintains Integrated Management System documentation, communicates process management changes to stakeholders, and executes improvement projects that contribute to business outcomes.

Role Purpose

Establish and maintain quality assurance processes aligned with company standards, conduct internal audits to identify and resolve non-conformities, manage customer feedback, and drive process improvement initiatives across the organization.

Key Responsibilities

Quality Assurance & Standards

• Implement Quality Assurance processes and procedures aligned with the company's quality standards.
• Ensure procedures are effective in identifying and resolving defects.
• Prepare quality assurance action plans.
• Implement productivity, quality, and customer-service standards.
• Maintain and improve service quality by completing process, system, compliance, and surveillance audits.

Integrated Management System

• Participate in conducting Integrated Management System (IMS) internal audits to proactively identify issues and non-conformities in line with documented procedures.
• Review and maintain IMS documents including policies, terms of reference (TOR), Standard Operating Procedures, and Work Instructions.
• Maintain process level risks, opportunities, and non-conformities logs complying with relevant international standards.

Problem Resolution & Improvement

• Identify and resolve problems.
• Determine system improvements.
• Implement changes to business processes.
• Investigate customer complaints.
• Execute quality and process improvement initiatives, transformation projects, and synergy projects to improve efficiency and effectiveness.

Customer Feedback Management

• Act as corporate Customer Feedback Management representative.
• Ensure customer complaints are effectively escalated and addressed in line with global best practice standards.

Stakeholder Communication & Training

• Communicate process management changes to relevant stakeholders.
• Coordinate training and support to process owners and executers covering the integrated management system, policies, procedures, and core processes.
• Prepare quality reports and presentations that distill and communicate analytical and observational findings and recommendations to project stakeholders.

Qualifications & Experience

• Bachelor's degree in Engineering, Quality Management, Business Excellence, Computer Science, or a related field (Master's degree is a plus).
• Minimum 4–6 years of experience in a similar role.
• Experience in Logistics & Supply Chain, Manufacturing, or Maritime sectors.
• Experience in Management Systems and Process Improvement (Required).
• Experience auditing in a technical environment (Preferred).

Skills & Certifications

• ISO 9001:2015 Lead Auditor Certification (Required).
• Lead/Internal Auditor Certification to ISO 45001, 14001, 22301, 27001, or 55001 standards (Preferred).
• Professional certification such as Six Sigma, CQE, or CQA (Preferred).
• Written and Spoken English (Essential).
• Arabic (Preferred).