Specialist, Credit Control - Alain

Role Overview

Specialist, Credit Control at First Abu Dhabi Bank (FAB), located in Abu Dhabi.

Role Purpose

Manage credit limits relating to credit facilities and guide team members in day-to-day transactions with respect to limit encoding and control. Ensure the team complies with approved terms and adheres to FAB Head Office, representative offices, international branches, and regulatory policies, processes, and procedures.

Key Responsibilities

Credit Limit Management

• Authorize, process, and encode credit limits with accurate detailing into Bank systems.
• Maintain Bank and Country limits as per Credit Approvals.
• Authorize, process, and encode monthly activities such as annual review of credit limits in GLCMS.
• Authorize, process, and encode Bank and Country limits as per approval.
• Authorize, process, upload interest rates codes in Bank systems.

Obligor and Account Maintenance

• Authorize, process, and encode maintenance of CCIB obligor details based on requests from UAE and international branches in line with local regulations of respective jurisdictions.
• Authorize, process, and encode memos for provisioning of accounts, customer grade changes, suspension of interest, and passing relevant write-off entries.

Day-to-Day Transaction Processing

• Authorize, process, and prepare day-to-day transactions including loan memos, processing tickets, PPC discounting/settlements, and SVC.
• Maintain accuracy with regards to application of interest rates, commissions, fees, and charges.
• Authorize and prepare instruction memos to Loan Operations for disbursement, changes in repayment, settlements, maintenance, and collection of various fees.
• Authorize and prepare instruction memos to Client Service team for release of excess margin held against facilities as per approved terms.
• Authorize and prepare instruction memos for amendment of interest rates of overdraft pricing linked to fixed deposits, deferring loan instalments, and extending loan maturity date.
• Authorize and prepare Liability/No Liability Certificates/Letters.

Compliance and Standards Adherence

• Ensure adherence to published Standard Operation Procedures (SOP), Service Level Agreements (SLA), and understanding of relevant products, procedures, and Delegation of Authority (DOA) of the Bank.
• Stay abreast of latest developing concepts and new regulations by the UAE Central Bank, other legal entities, and Corporate Credit guidelines.
• Ensure nil unauthorized breaches in Policy/regulatory requirements and SOPs.
• Target zero complaints and minimum 95% adherence to TAT standards as agreed with business.
• Achieve more than 90% satisfaction score in internal customer survey.
• Achieve nil critical findings in regulatory/external/internal audits.
• Achieve satisfactory rating in all audits conducted by INA/RMU/ORC.
• Functions within the framework and boundaries of Group policies and overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.

Customer Service and Stakeholder Management

• Ensure 100% satisfaction rating by internal customers by providing superior service quality.
• Manage internal customer relationships and ensure queries and exceptions are addressed efficiently with proactive measures.
• Ensure timely response to service and support requests, queries, escalations, and deficiency reports.
• Proactive engagement with key stakeholders and ensure operational continuity without any process breach.

Team Leadership and Support

• Support Team Leaders in distributing work among team members and ensure smooth flow of day-to-day transactions.
• Assist Team Leaders in monitoring work submission channels (emails and other workflow management systems) for daily task allocation within the Unit.
• Ensure task completions and update internal stakeholders accordingly.
• Provide guidance and on-the-job training for staff.
• Conduct knowledge sharing sessions and monitor performance of the team.
• Ascertain adequate training of team members.
• Ensure adequate back-ups for self and team members during leave periods.
• Maximize available manpower to meet business deliverables.

Housekeeping and Documentation

• Timely archiving of transactional documents as per Unit's process.
• Ensure nil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.).
• Ensure excellent housekeeping standards at all times.

Reporting and Risk Management

• Prepare various reports as and when requested by HO-CCU, Sanction/HO-CAD, and Senior Management.
• Report KRIs and Operational loss incidents in a timely manner.
• Target zero loss, nil near miss/income leakage event, and target zero high-risk error.

Process Improvement

• Recognize and highlight process enhancement opportunities.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
• Work with the line manager in introducing strong tools/processes to identify/ease BAU risks attached to the unit.
• Pursue opportunities for enhancing operative efficiencies along with adequate monitoring.
• Track number of PI (process improvement) proposals found beneficial by management and number of successful PIs implemented.

General Responsibilities

• Undertake special projects/assignments as and when requested by Line Manager/HO-CCU/Sanction/HO-CAD/Senior Management.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value-driven culture within the bank.

Qualifications & Experience

• Bachelor's degree or related discipline.
• Relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.