Specialist, Agency Facility

Role Overview

Specialist, Agency Facility at First Abu Dhabi Bank (FAB), based in Abu Dhabi. This role is primarily responsible for handling and controlling Agency back-office support activities, ensuring smooth workflow and delivery of high-quality and timely service to internal customers in the role of a processor and authorizer.

Role Purpose

The role exists to assure accurate recordkeeping and execution of all Agency back-office support activities, including monitoring borrowing status, preparing new borrowings, rollovers, rate sets, conversions, repayments and prepayments. This includes processing activities for events where FAB acts as the primary contact and coordinator for clients, lenders and business partners for facilities FAB acts as Agent or Arranger, and performing reporting, reconciliation and related tasks while liaising and coordinating with Agency middle office and internal stakeholders.

Key Responsibilities

Compliance & Governance

• Follow all relevant departmental policies, processes, standard operating procedures and instructions to ensure work is carried out in a controlled and consistent manner.
• Demonstrate compliance to the organization's values and ethics at all times to support establishment of a value-driven culture within the bank.
• Maintain nil unauthorized breaches in policy and regulatory requirements and standard operating procedures.
• Achieve satisfactory rating in all audits conducted by INA, RMU and ORC.
• Ensure nil critical findings in regulatory, external and internal audits.

Operations & Processing

• Process and authorize ongoing interest and fee payments from a Borrower and/or Lender perspective, including Agency and Amendment fees as well as all quarter-end activity.
• Process and authorize payments, advances, payoffs, rate changes and other maintenance related to loan-related events within the Agency portfolio.
• Monitor borrowing status and prepare new borrowings, rollovers, rate sets, conversions, repayments and prepayments.
• Process and authorize ongoing interest and fee payments as a processor and authorizer.
• Utilize specialized knowledge of applicable internal policies, procedures, systems, laws and regulations to handle escalated situations effectively.

Reporting & Reconciliation

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
• Perform GL substantiation, reconciliation and verification on a monthly basis in line with Group policies.
• Maintain nil breaches in housekeeping including reconciliations, tracers and DCFCL.

Systems & Payment Processing

• Demonstrate knowledge and experience in payment systems including SWIFT, UAEFTS and SWIFT payment messages in MT and MX formats.
• Execute testing, follow-up and implementation of system-related issues, queries, errors and developments, upgrades, enhancements and conversions.
• Support execution of system testing and implementation activities.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Work with the line manager in introducing strong tools and processes to identify and ease operational risks attached to the unit.
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring.
• Ensure process enhancements and amendments are duly covered by a process note signed off by stakeholders.

Quality & Standards

• Achieve target of zero operational losses, nil near-miss and income leakage events, and target zero high-risk errors.
• Target zero complaints and maintain minimum 95% adherence to TAT standards as agreed with business.
• Achieve more than 90% satisfaction score in internal customer surveys.
• Ensure excellent housekeeping standards at all times.
• Support multi-desks and multi-functions within the department.
• Assist with other Loan Servicing functions as requested, including department projects and systems.

Qualifications & Experience

• Bachelor's degree or related discipline.
• Minimum 6–8 years relevant experience in the banking sector in similar positions of progressively increasing approving responsibilities in the Agency facility function.

Additional Information

• Knowledge and experience in payment systems such as SWIFT, UAEFTS and SWIFT payment message formats MT and MX.