SPA/Massage Therapist

Role Overview

Spa/Massage Therapist position with Sucafina at a leading 5-star luxury hotel in Saudi Arabia. The role is part of the Spa & Wellness team and requires immediate availability.

Role Purpose

Deliver high-quality massage and body treatments while providing exceptional, personalized guest service in a luxury hotel spa environment. Create a comfortable, safe, and relaxing experience for guests while maintaining strict hygiene, safety, and professional standards.

Key Responsibilities

Guest Consultation & Assessment

• Consult with guests before treatments to understand their needs, preferences, and expectations.
• Assess guest needs and identify relevant massage contraindications, including allergies, pregnancy, high blood pressure, and other conditions requiring treatment modification.
• Confirm the guest's name, treatment, and preferences before beginning the service.

Treatment Delivery

• Provide professional massage services using appropriate techniques, products, and massage tools.
• Perform body treatments such as body scrubs, wraps, hydrotherapy, and other treatments according to training and spa standards.
• Regularly check with guests throughout the treatment to ensure comfort, safety, temperature, positioning, and appropriate massage pressure.

Room & Equipment Management

• Prepare and arrange treatment rooms, workstations, equipment, products, towels, and drapes before each appointment.
• Clean, maintain, and properly sanitize massage tools and equipment.
• Check equipment for proper functioning and report defects, damage, or safety concerns to management.
• Maintain high standards of cleanliness, hygiene, sanitation, and disinfection throughout the treatment area.
• Dispose of used linens and waste correctly and ensure necessary supplies are available.

Schedule & Logistics

• Monitor and maintain the daily treatment schedule and ensure services are completed within the allocated time.
• Check appointment schedules regularly for updates and changes.
• Welcome and professionally escort guests to and from treatment rooms, changing areas, relaxation areas, or their next appointment.
• Offer appropriate spa amenities such as water, juice, or other available refreshments.

Guest Experience & Relations

• Deliver a warm, professional, and personalized guest experience consistent with 5-star service standards.
• Listen and respond positively to guest questions, concerns, and requests.
• Develop positive relationships with guests and contribute to maintaining a strong client base.
• Maintain strict guest privacy and confidentiality.
• Handle inappropriate guest behavior professionally in accordance with hotel procedures and immediately inform the supervisor/manager when required.

Knowledge & Product Promotion

• Maintain up-to-date knowledge of massage techniques, spa treatments, industry trends, and current practices.
• Maintain knowledge of spa operating procedures, treatment menus, services, facilities, promotions, and products.
• Recommend and promote appropriate spa treatments and retail products according to guest needs.
• Maintain guest treatment records, history, and preferences where required.

Compliance & Safety

• Follow all hotel and spa policies, procedures, health and safety requirements, and security standards.
• Report accidents, injuries, and unsafe working conditions immediately to the supervisor/manager.
• Maintain a clean, hygienic, professional uniform and personal appearance.

Teamwork & Support

• Work cooperatively with other spa and hotel team members.
• Perform other reasonable duties assigned by the supervisor or management.

Qualifications & Experience

• 4 to 5 years of relevant professional massage and spa experience.
• Experience in a 5-star hotel, luxury spa, resort, or wellness center is highly preferred.
• Technical, trade, or vocational qualification in Massage Therapy, Spa Therapy, or a related field is preferred.
• Relevant massage and spa certification or license where applicable.

Skills & Competencies

• Strong knowledge of professional massage techniques and body treatments.
• Good understanding of massage contraindications and guest safety.
• Knowledge of hygiene, sanitation, sterilization, and spa safety procedures.
• Strong customer-service and interpersonal skills.
• Good English communication skills.
• Ability to work effectively under pressure and manage treatment schedules.
• Ability to stand, sit, or walk for extended periods and perform the physical requirements of the role.
• Professional appearance, positive attitude, integrity, dependability, and adaptability.
• Massage Therapy, Guest Service, Spa Treatments, Customer Care, Safety, Communication, Teamwork, Time Management, Spa Product Knowledge, and Upselling.

Additional Information

• Must be an immediate joiner.
• Must have transferable Iqama.
• Competitive salary package.
• Professional and supportive work environment.
• Opportunities for growth within a reputed international brand.