وصف الوظيفة
Role Overview
Spa/Health Club Receptionist at Four Seasons Resort and Residences at The Pearl-Qatar, located in Doha.
Company Overview
Four Seasons Resort and Residences at The Pearl-Qatar is a glamorous beachfront property in Doha offering residential comfort in expansive apartments and residences, each with a full kitchen and views of the city or sea. The resort features seven restaurants and bars, Loulou Spa, beach and pool facilities, and is built on a foundation of mutual respect, collaboration, excellent service, and passion.
Four Seasons is powered by its people—a collective of individuals committed to becoming better, pushing themselves to new heights, and treating each other as they wish to be treated. Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
Role Purpose
Deliver exceptional guest experiences at the spa reception by warmly greeting guests, managing bookings and schedules, handling inquiries, processing payments, and coordinating with spa staff to ensure smooth service delivery and high standards of cleanliness and ambiance.
Key Responsibilities
Guest Service
- Warmly greet guests upon arrival and provide a high level of personalized service.
- Handle guest inquiries in person, over the phone, or via email, providing detailed information about treatments, services, and products.
- Introduce guests to spa services practitioners, including massage therapists and fitness instructors.
Scheduling & Operations
- Manage spa bookings and schedules, ensuring accurate and efficient appointment coordination.
- Coordinate with therapists and spa staff to ensure smooth guest flow and timely service delivery.
Transactions & Records
- Process payments and maintain accurate billing and transaction records.
Environment & Standards
- Maintain cleanliness and ambiance of the reception area to reflect luxury standards.
Sales & Promotion
- Promote spa services and retail products, supporting sales targets and guest satisfaction.
Compliance
- Comply with all Four Seasons policies and procedures.
- Ensure Golden system is used at reception and all relevant guest details are given to the therapist.
Qualifications & Experience
- 2–4 years of experience in a similar position with a luxury hotel or resort.
Additional Information
- The hotel will apply for work authorization for a successful candidate.
- Deeply instilled values-based company culture.
- Opportunities to build a successful career with global potential.
- Unique strong culture with diversity of 50 different nationalities.
- Living accommodation in a high-quality, well-resourced apartment.
- Excellent training and development opportunities.
- Employee recognition programs.
- Complimentary nights at Four Seasons hotels worldwide.
- Paid annual home leave tickets.
- Complimentary meals in employee restaurants.
- Free transportation to work.
- Medical coverage.