Spa Trainer

Role Overview

Spa Trainer at Marriott International. This position trains and supports spa and salon staff, manages scheduling, and delivers exceptional guest service across the property's spa and wellness operations.

Role Purpose

Develop and coach spa and salon employees to deliver consistent, high-quality service and retail performance. Train staff on property information, services, and standards; manage daily operations; and ensure guest satisfaction and safety.

Key Responsibilities

Training & Development

• Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model.
• Advise employees on general property information, in-house groups, policy changes, and other pertinent information.

Operations & Scheduling

• Monitor and stick to time schedule throughout the day.
• Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed.
• Complete requisitions for additional products, supplies, or equipment.
• Inspect work areas and tools/equipment to ensure conformance to company standards.
• Notify Engineering of spa/salon maintenance and repair needs.

Guest Service

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Answer questions about available services, general property information and amenities.

Sales & Retail

• Promote and sell spa/salon services and retail products.

Quality & Safety

• Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans.
• Report accidents, injuries, and unsafe work conditions to manager.

Compliance & Professional Standards

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.

Physical Demands

• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: None required.
• License or Certification: None required.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company actively fosters an environment where the unique backgrounds and experiences of associates are valued and celebrated.