Spa Therapists

Role Overview

Spa Therapist at The Red Palace, a boutique luxury hotel in Riyadh, Saudi Arabia. Reports to Head Therapist with dotted line to Assistant Spa Manager.

Company Overview

The Red Palace is an ultra-luxury boutique hotel in Riyadh, originally built in 1943. The historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication. It offers exclusive cultural experiences and unparalleled service, honoring its heritage while delivering a modern interpretation of luxury.

Role Purpose

Deliver personalized, high-quality massage treatments to guests, ensuring a luxurious and rejuvenating experience that embodies the brand's standards of excellence. Contribute to the overall Spa experience by promoting wellness offerings and supporting the team in creating a memorable guest experience.

Key Responsibilities

Client Consultation & Treatment

• Conduct thorough consultations to understand guest needs, health concerns, and preferences.
• Provide a variety of massage services, including Swedish, deep tissue, and specialty treatments tailored to guest preferences.
• Educate guests on the benefits of treatments and recommend personalized Spa programs.

Spa Environment Maintenance

• Maintain a clean, organized, and welcoming treatment room, adhering to Boutique Group standards.
• Ensure proper sanitization of equipment and restocking of products.
• Uphold a tranquil and professional atmosphere in the Spa.

Guest Interaction & Service Excellence

• Handle all guest interactions with warmth, professionalism, and discretion.
• Promote other Spa services and wellness programs, encouraging guests to explore the full range of offerings.
• Anticipate guest needs and exceed expectations through thoughtful and attentive service.
• Embrace and practice the company's legacy values and competencies in all team and stakeholder interactions, acting as a role model for the desired culture and behaviors.

Team Collaboration & Compliance

• Work harmoniously with colleagues and supervisors to ensure seamless Spa operations.
• Participate in regular team meetings and training sessions to stay informed about Spa updates, trends, and protocols.
• Comply with all health, safety, and operational standards to maintain a secure environment for guests and staff.

Qualifications & Experience

• National certification or license as a Massage Therapist.
• Current CPR certification.
• Minimum of 2 years of experience in a luxury spa or resort setting.

Skills & Competencies

• Proficiency in English with excellent communication skills.
• Strong knowledge of anatomy, physiology, and a range of massage techniques.
• Exceptional organizational skills, attention to detail, and a high level of professionalism.
• Physical stamina to perform multiple treatments and ability to handle equipment safely.
• Passion for wellness and genuine commitment to guest satisfaction.