Spa Supervisor

Role Overview

Spa Supervisor at Marriott International. The role is based at a property location and reports to management.

Role Purpose

Supervise daily spa and salon operations, ensure quality service standards, manage scheduling and guest interactions, and support the team through hiring, training, coaching, and motivation to deliver exceptional guest experiences.

Key Responsibilities

Guest Service & Communication

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Answer questions about available services, general property information, and amenities.
• Advise employees on general property information, in-house groups, policy changes, and other pertinent information.

Scheduling & Operations

• Monitor and adhere to time schedule throughout the day.
• Advise providers of last-minute changes or additions to schedule.
• Resolve scheduling situations as needed.

Sales & Inventory

• Promote and sell spa and salon services and retail products.
• Complete requisitions for additional products, supplies, or equipment.

Facility & Safety Management

• Inspect work areas and tools and equipment to ensure conformance to company standards.
• Notify Engineering of spa and salon maintenance and repair needs.
• Report accidents, injuries, and unsafe work conditions to manager.

Team Leadership & Development

• Assist management in hiring, training, scheduling, and motivating and coaching employees.
• Serve as a role model.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.

Quality Assurance

• Ensure adherence to quality expectations and standards.
• Develop and implement quality improvement or corrective action plans.

Compliance & Standards

• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.

Physical Requirements

• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.

Additional Information

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.