وصف الوظيفة
Role Overview
Spa Receptionist at Marriott's Le Méridien brand. This is a guest-facing position supporting spa operations at the hotel.
Company Overview
Le Méridien is a Marriott International portfolio brand inspired by the era of glamorous travel. The brand celebrates culture through a distinctly European spirit of savouring the good life, delivering authentic, chic and memorable service and experiences that inspire guests to slow down and appreciate their destination.
Role Purpose
Spa Specialists support vital spa functions by building memorable and unique guest experiences. The role combines reservation management, guest check-in, service promotion, retail support, and payment processing to ensure every transaction feels part of the overall experience.
Key Responsibilities
Guest Services & Experience
- Deliver a wide range of services to ensure guests enjoy their spa experience.
- Check in guests for spa appointments and services.
- Provide answers and information about spa services to guests.
- Create transactions that feel like part of the overall experience.
Reservations & Scheduling
- Schedule spa reservations and confirm appointments.
- Manage reservation software, reading and visually verifying information.
Sales & Promotion
- Promote spa services to guests.
- Promote retail products and offerings.
Operations & Standards
- Maintain a safe workplace.
- Follow all company policies and procedures.
- Uphold quality standards.
- Present professional uniform, personal appearance, and communication.
- Complete other reasonable job duties as requested.
Payment Processing
- Process guest payments for spa services and retail.
Skills & Competencies
- Proficiency with reservation management software.
- Ability to stand, sit, or walk for extended periods.
- Ability to move over sloping, uneven, or slippery surfaces.
- Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance and up to 25 pounds with assistance.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Professional communication and customer service orientation.
Qualifications & Experience
- High school diploma or G.E.D. equivalent preferred.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Additional Information
Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.