Spa Manager

Role Overview

Spa Manager at Anantara Downtown Dubai, a global luxury hotel and resort brand rooted in Thai culture and inspired by authentic hospitality.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand. The company operates across the world in captivating locales including pristine beaches, private islands, ancient sites, and vibrant metropolises. The brand is rooted in Thai culture with an intrinsic sense of authentic hospitality, inspired by the Sanskrit word meaning 'without end', embodying freedom, movement, and harmony.

Role Purpose

The Spa Manager leads the Anantara Spa International unit to achieve sustainable growth through analysis of business performance, generation of demand, and development and maintenance of mutually beneficial relationships with business partners, guests, and team members.

Key Responsibilities

Spa Operations

• Ensure the spa operates consistently to agreed standards.
• Maintain consistent guest experience across all spa interactions.
• Review and refine spa special touches and guest interactions regularly to elevate the overall guest experience whenever standards are not met.
• Ensure all materials and supplies needed to operate to required standards are available without interruption.
• Report spa operational and financial figures punctually and accurately.
• Generate sufficient client feedback to provide relevant and reliable guest satisfaction data.
• Review and update the spa's operations manual frequently, ensuring all aspects are implemented and monitored.
• Establish regular communication through conference calls, meetings, and workshops with relevant personnel.
• Ensure cleanliness and hygiene in work areas.

Business Performance & Profitability

• Operate the spa with maximum profitability.
• Establish annual budgets for all business and monitor performance against budget on a regular basis.
• Analyze P&L statements and take appropriate action to positively impact results.
• Develop, implement, and monitor national and local promotions to enhance revenue.
• Schedule spa capacity (facilities and therapists) to achieve maximum utilization.
• Realize sales potential through effective visual merchandising and appropriate training activities.
• Price all products and treatments competitively in relation to each spa's client base.

Business Partner & Stakeholder Management

• Maintain and nurture relationships with all business partners to mutual benefit.
• Proactively contact each business partner and meet regularly to ensure their satisfaction and handle concerns effectively.
• Attend relevant regular host hotel meetings to ensure the spa is integrated in day-to-day and medium-term planning of hotel operations.
• Liaise regularly with relevant host hotel departments to maximize capture rates.
• Position suppliers to view Anantara Spa as a fair business partner with win-win business propositions.
• Encourage business associations to seek Anantara Spa participation and involvement in their activities.

Brand Integrity & Strategy

• Reinforce the Anantara Spa brand integrity within all interactions of all employees.
• Ensure the Anantara Spa Core Values are reflected in the way all Anantara Spa employees conduct themselves.
• Ensure all existing and future facilities, products, and treatments reflect core values.
• Prepare annual business plans following company standards, outlining business strategies for the coming 12 months for the whole company and each spa.
• Analyze guest feedback, industry trends, and competitor research and share findings regularly with the Executive Committee.
• Implement and maintain brand positioning research.

Team Development

• Continually develop and challenge spa team members to maximize their potential.
• Ensure all employment decisions follow Anantara Spa recruitment guidelines.
• Provide career development and guidance to Spa Managers and Assistant Spa Operation Managers.
• Monitor Spa Managers and Assistant Spa Operation Managers performance closely, providing guidance and coaching proactively on a regular basis.
• Establish an effective succession planning and mentoring scheme to support individual growth and company expansion.

General Responsibilities

• Maintain complete understanding of and adhere to company policies and procedures.
• Maintain complete understanding of and adhere to company policy related to fire, hygiene, health, and safety.
• Report for duty punctually and wear the correct uniform with name badge at all times.
• Establish good relationships and rapport with guests and colleagues.
• Carry out other duties as assigned by the management team.

Qualifications & Experience

• Bachelor's degree.
• At least 3 years experience as Spa Manager in 5-star spa.

Skills & Competencies

• Spa therapy knowledge.
• Presentation skills.
• P&L analysis and management.