Spa Attendant|General Spa (VAJ)

Role Overview

Spa Attendant (General Spa) at Emaar, based in Dubai (VAJ). This role ensures exceptional guest experiences in a highly empowered environment, representing the brand throughout the guest journey to deliver flawless service.

Company Overview

At Emaar, the organizational DNA is built on Customer Focus, Ownership Mindset, Fast Paced delivery, Talent and Tenacity, and Adaptability. Customers are the number one priority. No detail is too small, no challenge is too big, and no ambition is too great. The company evolves and adapts quickly, with a team of great pooled talent that dreams big and acts quickly with high energy and positivity.

Role Purpose

To delight guests with the complete range of spa treatments always delivered to the highest possible standards, ensuring each guest becomes a happy fan of the hotel from welcome until farewell.

Key Responsibilities

Service Delivery

• Deliver a flawless service experience that represents the brand throughout the guest journey.
• Delight guests with the complete range of spa treatments to the highest possible standards.

Operational Standards

• Ensure all operational tasks are conducted in line with service standards and procedures.
• Go the extra mile where possible.

Guest Recovery & Communication

• Prevent complaints and ensure adequate service recovery where needed.
• Proactively communicate with fellow Ambassadors, always with the guests' interests at heart.

Qualifications & Experience

• Recognized qualification in Spa Therapy required.
• Minimum 2 years of similar experience in a 5-star hospitality industry.
• Minimum of a high school diploma required; College degree in Hotel Management or a related field is preferred.

Skills & Competencies

• Genuine service personality with high emotional intelligence.
• Strong command of both written and spoken English required; additional languages are an asset.
• Put Customer First.
• Drive for Results.
• Learning.
• Resilience.
• Adaptability.