وصف الوظيفة
Role Overview
Spa Attendant at Four Seasons, Kuwait. Based at Four Seasons Hotel Kuwait City.
Company Overview
Four Seasons is powered by its people — a collective of individuals committed to becoming better and treating each other as they wish to be treated. Team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. Four Seasons believes its purpose is to create impressions that will stay with guests for a lifetime, grounded in the belief that life is richer when we truly connect to the people and world around us.
The Kuwait location is a resort-like sanctuary in the heart of Kuwait City. It is a contemporary curation of Middle Eastern architecture, dazzling art, and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. It is the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating. The property features soaring rooftop restaurants, leisure facilities, and the city's largest guest rooms, an infinity pool with air-conditioned cabanas, and access to lush adjacent parkland and nearby malls and souks.
Role Purpose
Deliver exceptional guest service by welcoming and orienting spa members and guests, maintaining cleanliness and hygiene across all spa facilities, and ensuring a comfortable, well-organized environment that reflects Four Seasons' commitment to luxury with genuine heart.
Key Responsibilities
Guest Service
- Greet members and guests warmly, ensuring they feel welcomed and properly oriented to the locker room and spa facilities.
- Assist guests with their appointments and respond promptly and professionally to all interactions, ensuring maximum comfort and satisfaction.
- Uphold the Four Seasons' commitment to excellence by providing genuine, anticipatory, and personalized service.
Facilities & Maintenance
- Maintain a clean, organized, and well-stocked locker room at all times, replenishing amenities as needed.
- Collect and remove used towels, robes, and other items left behind to maintain a tidy environment.
- Ensure cleanliness and hygiene in all spa areas, including steam rooms, hot tubs, showers, and locker areas.
Compliance & Standards
- Adhere to and enforce all locker room policies, etiquette, and safety standards.
Qualifications & Experience
- Minimum 1–2 years of experience in a similar role within a five-star hotel or resort.
Skills & Competencies
- Proficiency in spoken and written English; additional languages are an advantage.
- Positive attitude and eagerness to learn.
- Strong team player who thrives in a collaborative environment.
- Commitment to delivering exceptional service.
Additional Information
Work Arrangements
- Flexibility to work varied shifts, including weekends, holidays, and overtime, based on operational needs.
- Full board shared living accommodation in high quality, well-resourced staff housing.
- Complimentary transportation to and from work.
Benefits
- Complimentary stays at Four Seasons Hotels worldwide.
- Paid annual home leave tickets.
- Quality employee meals.
- Regular social and sporting events.
- Free Wi-Fi in staff accommodation and transportation buses.
Work Authorization
- The Hotel will apply for work authorization for the successful candidate.