وصف الوظيفة
Role Overview
Solutions Engineer at Trend Micro, based in UAE. You will serve as the technical bridge between Sales Representatives and pre-sales customers, acting as a Trend Micro product expert who guides customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions.
Company Overview
TrendAI™ is the global AI security leader and enterprise business unit of Trend Micro, empowering organizations with full AI visibility and consolidated security. TrendAI™ strives to build an environment of equity and inclusion that reflects diverse points of view and welcomes, values, promotes, and celebrates diversity across race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
Role Purpose
The Solutions Engineer takes joint ownership with the Sales team in developing customer relationships, providing leadership in security architecture, and helping influence customers' technical strategy. You will be a trusted advisor who develops understanding of customer needs, risks, tolerance, and technology gaps to guide implementation and ensure customer success throughout their entire engagement journey.
Key Responsibilities
Customer Success & Engagement
- Own customer success obsession during engagement, onboarding, and product experience journey.
- Develop close relationships to help influence the technical strategy of the customer.
- Understand customer journey with product and experience to help customers navigate smoothly.
- Work with company technical support personnel to ensure ongoing quality of support and customer health.
- Deliver training to customers and prospects about Trend Micro solutions.
Sales Enablement & Training
- Serve as a strong pillar to build and train the sales organization.
- Conduct routine updates on new products and technology to internal sales staff.
- Work closely with Regional/Global Product Manager and Product Marketing Manager to obtain latest product and technology knowledge.
- Encourage and empower partners and channel to propose, position, and convince customers with our products and solutions.
- Help sales team sell better and effectively through strong storytelling.
Technical Delivery & Problem-Solving
- Confidently deliver engaging technical demonstrations highlighting Trend Micro product advantages and benefits via solid messaging, presentation skills, and public speaking.
- Present complex technical issues and solutions to all levels of an organization in meaningful, engaging, and digestible manner.
- Apply strong problem-solving skills to design solutions that solve customer problems.
Ecosystem & Partnership Development
- Understand emerging ecosystem of cybersecurity partners including SOC services partners, CSP (cloud service partners), and MSSP.
- Leverage channel partners by upscaling and training for customer engagement.
Continuous Development
- Contribute to departmental best practices, strategies, methodologies, and documentation for increased efficiencies.
- Pursue continuous self-improvement and learning to maintain current technical knowledge and participate in technical communities of interest.
- Actively participate in webinars, workshops, and other industry events as a speaker or panelist.
Qualifications & Experience
- Minimum 3 years of rich experience delivering highest quality presales support and solutions with unique value to customers.
- Strong understanding and knowledge of SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, and Zero Trust model.
- Knowledge and understanding of Microsoft O365, Azure, Google, and AWS services.
- Exposure to security software solutions including Firewall, Content Security, Intrusion Prevention, Encryption, Data Leakage, Data Protection, and Monitoring Security.
- Excellent understanding of public cloud technologies such as AWS and Azure.
Skills & Competencies
- Good written and spoken communication skills in English.
- Strong interest in all aspects of cybersecurity and passion for customer security.
- Excellent public speaking skills.
- Strong problem-solving abilities.
- Storytelling and presentation capabilities.
Additional Information
- Position is onsite in UAE.
- Trend Micro embraces change, empowers people, and encourages innovation.