Solutions Engineer, Jeddah KSA

Role Overview

Solutions Engineer, Jeddah, Saudi Arabia at Trend Micro. This role serves as the technical bridge between Sales Representatives and pre-sales customers, providing expertise in Trend Micro Next-Gen security solutions.

Company Overview

TrendAI™ is the global AI security leader and enterprise business unit of Trend Micro, empowering organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

Role Purpose

Guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions while taking joint ownership with the Sales team in developing customer relationships. Provide leadership in security architecture, influence customer technical strategy with strong problem-solving skills, and serve as a trusted advisor by developing deep understanding of customer needs, risks, tolerance, technology gaps, and implementation requirements.

Key Responsibilities

Customer Success & Engagement

• Develop understanding of customer journey with product and experience to help customers navigate smoothly.
• Maintain obsession with customer success during entire engagement, onboarding, and product experience journey.
• Develop close relationships to help influence the technical strategy of the customer.
• Work with company technical support personnel to ensure ongoing quality of support and customer health.

Technical Demonstrations & Communications

• Deliver engaging technical demonstrations highlighting Trend Micro product advantages and benefits via solid messaging, presentation skills, and public speaking.
• Present to all levels of an organization complex technical issues and solutions in a meaningful, engaging, and digestible manner.
• Apply strong problem-solving skills to design solutions that solve customer problems.

Sales Organization Support & Training

• Serve as a strong pillar to build and train the sales organization.
• Function as an extremely good storyteller to help the sales team sell better and more effectively.
• Conduct routine updates on new products and technology to internal sales staff.
• Deliver training to customers and prospects about Trend Micro solutions.

Ecosystem & Partner Management

• Understand emerging ecosystem of cybersecurity partners including SOC services partners, CSP (cloud service partners), and MSSP.
• Leverage channel partners by upscaling and training for customer engagement as an integral part of the role.
• Encourage and empower partners and channel to propose, position, and convince customers with products and solutions.

Product & Technology Knowledge

• Work closely with Regional and Global Product Managers and Product Marketing Managers to obtain the latest product and technology knowledge.
• Participate actively in webinars, workshops, and other industry events as a speaker or panelist.
• Contribute to departmental best practices, strategies, methodologies, and documentation for increased efficiencies.
• Maintain continuous self-improvement and learning to maintain current technical knowledge and participate in technical communities of interest.

Qualifications & Experience

• Minimum 3 years of rich experience in delivering highest quality presales support and solutions by bringing unique value to customers.
• Strong understanding and knowledge of SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, and Zero Trust model.
• Knowledge and understanding of Microsoft O365, Azure, Google, and AWS services.
• Exposure to security software solutions including Firewall, Content Security, Intrusion Prevention, Encryption, Data Leakage, Data Protection, and Monitoring Security.
• Good written and spoken communication skills in English.
• A strong interest in all aspects of cybersecurity and a passion for customer security.
• Excellent understanding of public cloud technologies such as AWS and Azure.

Skills & Competencies

• Strong problem-solving skills.
• Excellent storytelling and presentation abilities.
• Very good public speaking skills.
• Technical expertise in cybersecurity solutions and cloud technologies.
• Leadership capability in security architecture.
• Ability to communicate complex technical concepts to all organizational levels.

Additional Information

• This is an onsite position located in Jeddah, Saudi Arabia.
• Trend Micro strives to build an environment of equity and inclusion that reflects diverse points of view and welcomes, values, promotes, and celebrates diversity including race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.