Soft Services Specialist

Role Overview

Soft Services Specialist at JASARA PMC, located in Qiddiya, Saudi Arabia. The role supports the delivery and monitoring of soft services across assigned facilities and assets.

Company Overview

Jasara Program Management Company (Jasara PMC) is a leading Joint Venture between Public Investment Fund (PIF), Jacobs, and Saudi Aramco, established to deliver world-class program management services across the Kingdom of Saudi Arabia. Jasara plays a key role in supporting the realization of Saudi Vision 2030, particularly in delivering giga-projects and large-scale infrastructure developments.

Role Purpose

The Soft Services Specialist is responsible for overseeing housekeeping, cleaning, waste management, pest control, landscaping, visitor support services, and associated service providers to ensure a safe, clean, and welcoming environment for residents, visitors, tenants, and stakeholders.

Key Responsibilities

Soft Services Operations

• Monitor and coordinate daily soft services activities across assigned facilities and public areas.
• Ensure cleaning, housekeeping, waste management, landscaping, and pest control services are delivered in accordance with established standards and service level agreements (SLAs).
• Conduct routine inspections to assess service quality and identify areas for improvement.
• Ensure all facilities maintain high standards of cleanliness, hygiene, and appearance.

Contract Management

• Liaise with service providers and contractors to ensure contractual obligations are fulfilled.
• Monitor contractor performance and report service deficiencies.
• Support the evaluation and implementation of corrective actions where required.
• Verify the completion of work orders and service requests.

Health, Safety & Compliance

• Ensure compliance with health, safety, environmental, and quality standards.
• Identify and report operational risks, hazards, and non-compliance issues.
• Support emergency response activities related to soft services operations.
• Maintain accurate inspection and compliance records.

Customer Service

• Respond to customer, tenant, and stakeholder inquiries related to soft services.
• Support the resolution of service-related complaints in a professional and timely manner.
• Promote a positive customer experience through proactive service delivery.

Reporting and Administration

• Maintain service records, inspection reports, and operational documentation.
• Prepare daily, weekly, and monthly performance reports.
• Support budget monitoring and resource utilization activities.
• Assist in developing operational procedures and continuous improvement initiatives.

Qualifications & Experience

• 7–10 years of experience in facilities management, soft services operations, hospitality, property management, or a similar environment.
• Experience managing service providers and contractors is preferred.
• Experience working within large-scale developments, mixed-use communities, entertainment destinations, or public venues is advantageous.