Social Media Response Management Executive

Role Overview

Social Media Response Management Executive at Virtua Advanced Solution, based in Dubai.

Company Overview

Trans Skills is an HRIS solutions business offering services from hiring to payroll processing and payments. Founded in 2008 and headquartered in Dubai, the company provides a comprehensive suite of products and services to help businesses source, onboard, ensure compliant global employment and payroll, and facilitate salary and statutory payments in over 140 countries. Trans Skills is also a global EOR provider with specialty recruitment and staffing solutions across the Middle East and Africa, operating a global network of 32 offices serving clients in more than 40 countries worldwide.

Role Purpose

Manage client social media presence by responding to followers, moderating content, and proactively engaging with users to enhance public image, maintain efficient customer communication, and achieve agreed KPIs.

Key Responsibilities

Engagement and Community Management

• Actively manage client social media pages including responding to followers and moderating content.
• Proactively engage with users across social media platforms.
• Perform listening, monitoring, and proactive engagement activities based on client needs and requirements.
• Act as a focal point to ensure communication between the client and their customers is managed efficiently.

Brand and Reputation

• Actively work on enhancing the client's public image through social media platforms.
• Serve as a subject matter expert on the use of social media platforms.
• Effectively communicate the company's mission.

Performance and Execution

• Ensure the KPIs agreed with the client are achieved.
• Deliver high quality results with only general supervision.
• Perform other job-related duties as assigned by direct manager.

Qualifications & Experience

• Bachelor's degree in mass communication, public relations, journalism, or any relevant field.
• 1–2 years' experience in a similar post.

Skills & Competencies

• Fluent in English and Arabic (reading, writing, and speaking).
• Excellent interpersonal and communication skills.
• Excellent problem-solving and conflict-handling skills.
• Computer literacy (MS Office tools).