Sneaker Maker - Kuwait - Harvey Nichols - The Avenues Mall

Role Overview

Sneaker Maker at Golden Goose, Harvey Nichols, The Avenues Mall, Kuwait.

Company Overview

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

Role Purpose

The Sneaker Maker role is centered around co-creation services transforming Golden Goose items into distinctive pieces that resonate with client needs and identity. This position is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

Key Responsibilities

Co-creation and Client Engagement

• Co-create personalized Golden Goose products with clients employing a variety of drawing and illustration techniques.
• Guide clients through a unique co-creation experience, maintaining the brand's values and storytelling throughout their journey in the store.
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling.

Sales and Business Development

• Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling.
• Support pre-sale and post-sale activities, including inventory management and customer loyalty efforts.

Store Operations

• Maintain the co-creation area in good conditions adhering to visual merchandising standards.
• Assist with store operational procedures, including opening and closing.
• Manage inventory and maintain compliance with GDPR and health and safety standards.
• Contribute broadly to the store's operations.

Digital Tools and Systems

• Utilize IT and digital tools effectively to enhance business processes and customer engagement, including Golden App, Sales Force, Xstore, and Stealth.

Qualifications & Experience

• High school degree at minimum; design field is preferable.
• Previous experience in retail or customer service sector is considered a plus.

Skills & Competencies

• Fluency in English; additional language knowledge is a plus.
• Artistic skills and hand-drawing abilities, including marker, watercolor, acrylic painting, and basic embroidery and sewing skills.
• Problem-solving and time management skills.
• Empathy, solid communication and interpersonal skills, and strong team attitudes.
• Flexibility to adapt to the evolving needs of the business and customers.

Additional Information

• Golden Goose is an equal opportunity employer and passionately believes that strength lies in people's uniqueness.
• Applications from individuals of all backgrounds, experiences and perspectives are encouraged.