Sneaker Maker - Dubai

Role Overview

Sneaker Maker at Golden Goose in Dubai. This role centers on co-creation services, transforming Golden Goose items into distinctive pieces through personalized collaboration with clients.

Company Overview

Golden Goose is a brand rooted in the journey of love and authenticity, where tradition and innovation merge to create timeless, one-of-a-kind creations.

Role Purpose

The Sneaker Maker role is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand while building customer experience and meeting business goals.

Key Responsibilities

Co-creation & Client Experience

• Co-create personalized Golden Goose products with clients employing a variety of drawing and illustration techniques.
• Guide clients through a unique co-creation experience, maintaining the brand's values and storytelling throughout their journey in the store.
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling.

Sales & Business Development

• Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling.
• Support pre-sale and post-sale activities, contributing broadly to the store's operations.

Operations & Store Management

• Assist with store operational procedures, including opening and closing.
• Manage inventory and maintain compliance with GDPR and health and safety standards.
• Maintain the co-creation area in good conditions adhering to visual merchandising standards.
• Support customer loyalty efforts.

Digital & Systems

• Utilize IT and digital tools effectively to enhance business processes and customer engagement, including Golden App, Sales Force, Xstore, and Stealth.

Qualifications & Experience

• High school degree at minimum; design field background is preferable.
• Previous experience in retail or customer service sector is considered a plus.

Skills & Competencies

• Fluency in English; additional language knowledge is a plus.
• Artistic skills and hand-drawing abilities in marker, watercolor, acrylic painting, basic embroidery, and basic sewing.
• Problem-solving and time management skills.
• Empathy, solid communication and interpersonal skills, and strong team attitude.
• Flexibility to adapt to the evolving needs of the business and customers.

Additional Information

• Golden Goose is an equal opportunity employer and encourages applications from individuals of all backgrounds, experiences and perspectives.