Skilled Services Technician

Role Overview

Skilled Services Technician at NTT Data Limited. This is an on-site role providing basic equipment setup, configuration, and technical support at client sites.

Company Overview

NTT DATA is a $30+ billion business and technology services leader serving 75% of the Fortune Global 100. The company is one of the world's leading AI and digital infrastructure providers with capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. NTT DATA operates as a Global Top Employer with experts in more than 70 countries and is part of NTT Group, which invests over $3 billion annually in R&D.

Role Purpose

The Skilled Services Technician is responsible for delivering installation, configuration, maintenance, and break/fix support for IT equipment and software at client sites. This role works collaboratively with the engineering team to ensure operational hardware and software are properly deployed and maintained, while providing technical support across multiple channels and serving as an informal team leader.

Key Responsibilities

Installation and Setup

• Ensure operational hardware and associated software are installed on client sites.
• Carry out setup and maintenance of backup systems for desktops and file servers.
• Assist with software and hardware installation and break/fix functions at levels of complexity requiring considerable judgment and initiative.

Maintenance and Support

• Carry out routine server and/or network maintenance tasks.
• Maintain servers and/or network hardware.
• Provide telephonic, remote, and on-site support to clients.
• Provide support when problems arise and maintain a log and/or list of all required repairs.

Troubleshooting and Diagnostics

• Diagnose and troubleshoot hardware failures.
• Test installations and assist with fixing performance issues of installed software.
• Escalate unresolved issues and problems where applicable.

Team and Client Engagement

• Contribute to client engagement and team success by working with the team to ensure a quality solution for the client.
• Act as an informal team leader.
• Proactively monitor the ITSM queues.
• Perform any other related task as required.

Qualifications & Experience

Education and Certifications

• High school diploma or equivalent qualification.
• Relevant vendor and product certification together with required vocational training completed preferred.
• A+ certification is beneficial, but not crucial.

Experience

• Solid demonstrable related experience gained within a similar IT environment.
• Solid demonstrable related experience with relevant operating systems on server platforms.

Skills & Competencies

• Active Directory knowledge including moving of user and computer accounts between OUs and disabling computers.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good problem-solving skills.
• Ability to work as part of a team and communicate and work across different cultures and social groups.
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
• Ability to adapt to different requirements and scenarios.

Additional Information

This is an on-site working role. NTT DATA is an Equal Opportunity Employer committed to providing an environment free of unfair discrimination and harassment, with a global culture that embraces diversity.