وصف الوظيفة
Role Overview
Site Merchandising Trainee at Chalhoub Group, Level Shoes. This role provides hands-on exposure to luxury e-commerce, trading, website merchandising and analytics while developing the skills required for a career in Digital Merchandising.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a portfolio of over 10 owned brands and distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group's strategy, guided by a commitment to people, partners, and the planet. Chalhoub Group is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
Support the Digital Merchandising team in delivering an exceptional online shopping experience through hands-on involvement in homepage updates, campaign execution, trading analysis, search optimization, and quality assurance across relevant markets and regions.
Key Responsibilities
On-Site Merchandising
- Assist with homepage, campaign and landing page updates across relevant markets and regions.
- Support the merchandising of new arrivals, seasonal edits, campaigns and promotional collections.
- Ensure banners, collections, featured products and merchandising updates are implemented accurately and on time.
- Support the optimisation of product visibility based on trading performance, stock availability, newness and commercial priorities.
- Develop an understanding of how merchandising decisions impact product discovery, customer engagement and conversion.
Trading & Performance Analysis
- Prepare daily and weekly trading reports to support the wider Digital Merchandising strategy and team.
- Monitor sales, product performance, bestsellers, new arrivals, stock availability and key trends to identify opportunities to the wider Digital Merchandising team.
- Support the analysis of customer behaviour and merchandising performance to understand opportunities and areas for improvement.
- Conduct regular competitor analysis, reviewing product offering, pricing, promotions, merchandising and customer messaging to identify relevant market trends and opportunities.
Search & Product Discovery
- Support the optimisation of on-site search results and overall product discovery.
- Assist with search merchandising, boosting rules and product rankings.
- Monitor customer search behaviour, key search terms, zero-result searches and search performance to identify opportunities for improvement.
- Support updates to website navigation, filters and product categorisation.
Personalisation & Customer Experience
- Support the execution of personalised merchandising experiences across key customer journeys.
- Assist with product recommendations, curated collections and relevant merchandising experiences.
- Develop an understanding of how customer behaviour and engagement can be used to inform merchandising decisions.
Website Quality Assurance
- Perform daily website health checks to ensure products, content and merchandising are displayed correctly.
- Identify and report merchandising, navigation, product or content issues, and support the team in ensuring they are resolved in a timely manner.
- Support promotional quality assurance before and during campaign launches.
AI-Assisted Merchandising & Reporting
- Support the use of AI-powered tools to improve merchandising and reporting efficiency.
- Assist with generating reports, summarising performance and identifying insights using AI technologies.
- Explore opportunities to use AI and automation to streamline repetitive merchandising and reporting tasks, with guidance from the wider team.
Collaboration & Behaviour
- Work collaboratively with the wider Digital Merchandising team and build positive relationships across key cross-functional teams, including Buying, Marketing, Trade, Content and Operations.
- Participate actively in team meetings, trading discussions and relevant cross-functional sessions, building confidence in sharing observations, insights and ideas.
- Attend regular store walkthroughs to develop an understanding of the omnichannel customer journey, product performance and how online and store experiences connect.
- Demonstrate curiosity and a willingness to learn, proactively asking questions and seeking to understand the wider impact of Digital Merchandising decisions.
- Take ownership of assigned tasks, communicate clearly on progress or blockers and consistently follow through on agreed actions.
- Be open to feedback and demonstrate continuous development in commercial awareness, analytical thinking, communication and overall professional presence.
Additional Information
The Group offers enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Benefits include health care, child education contribution, remote and flexible working policies and exclusive employee discounts. Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin or disability status. Assessments and interviews should be completed independently and without assistance from generative AI tools.