Showroom Manager - Abu Dhabi

Role Overview

Showroom Manager position at Al Tayer Group, located in Abu Dhabi, UAE.

Role Purpose

Plan, manage and lead showroom sales to achieve sales targets and ensure smooth, efficient and effective functioning of the showroom.

Key Responsibilities

Sales Strategy & Target Achievement

• Plan and execute strategies to ensure budgeted showroom targets are achieved or exceeded in volume and profit.
• Communicate sales plans and targets to the sales team to achieve targets successfully.
• Maximize usage of demos and monitor demo to sale ratio.

Sales Process Management

• Monitor sales process aspects including initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation.
• Ensure quality throughout the entire sales process.

Customer Relationship Management

• Interact regularly with existing and prospective customers to establish profitable relationships.
• Determine customer present and future requirements.
• Deal with critical problems, major customer complaints or issues that may be escalated.
• Ensure prompt action or decisions for timely resolution.

Inventory & Logistics

• Prepare stock requirement list for the month specifying make, model and number of vehicles.
• Submit stock requirements for approval of the Sales Manager.

Showroom Operations

• Manage all aspects of the showroom to ensure high standards in display, housekeeping and product information.
• Convey the desired image of the brand and the Company.
• Monitor PDI process and ensure highest level of customer satisfaction.

People Management

• Guide and motivate subordinates to enhance performance and produce quality work.
• Ensure subordinates are continuously developed for higher level roles.

Qualifications & Experience

• Graduate in any discipline.
• 5+ years' experience in similar role.
• Good knowledge of automobile sales gained through formal training and work experience.
• Full understanding of showroom merchandising.

Skills & Competencies

• Dynamic and proactive personality.
• Ability to lead, develop and motivate teams.
• Preferably bilingual in Arabic and English.