Show Technology Team Leader

Role Overview

The Show Technology Team Leader is responsible for supervising daily maintenance activities and ensuring reliable operation of AVL systems within assigned rides and attractions. This role provides direct technical leadership to senior technicians and technicians at Miral Destinations and reports to the Show Technology - Assistant Manager.

Role Purpose

The role exists to provide direct technical leadership and supervision, ensuring preventive and corrective maintenance tasks are executed safely, efficiently, and in accordance with departmental standards, while supporting operational continuity at site level.

Key Responsibilities

Supervision and Team Management

• Supervise technicians and senior technicians during assigned shifts.
• Monitor team performance during shifts and provide feedback to Assistant Manager/Manager.
• Support onboarding and technical training of new team members.
• Maintain discipline and professional conduct within the team.
• Promote adherence to departmental technical standards.

Work Allocation and Planning

• Allocate work orders and prioritize tasks based on operational requirements.
• Conduct shift handovers and maintain clear communication between teams.
• Conduct toolbox talks and shift briefings as required.

Maintenance Operations

• Monitor ride uptime and ensure timely response to technical issues.
• Ensure preventive and corrective maintenance tasks are completed in accordance with SOPs and maintenance plans.
• Verify work quality and ensure accurate closure of work orders in CMMS.
• Review and maintain technical documentation and system records.
• Identify recurring faults and provide structured feedback for maintenance improvement.

Technical Support and Troubleshooting

• Provide advanced troubleshooting support for show control, projection, audio, lighting, special effects, animatronics, and AVL network systems.
• Lead fault diagnostics for complex or recurring technical issues.
• Support configuration, calibration, and testing activities.
• Assist in installation and upgrade works under supervision.
• Troubleshoot and support integrated ride and show control systems.

Escalation and Reporting

• Escalate major faults or systemic risks to Assistant Manager/Manager.

Safety and Compliance

• Enforce adherence to safety procedures and safe working practices.
• Ensure proper use of PPE and safe handling of equipment.
• Support risk assessments and safe system of work implementation.

Equipment and Inventory Management

• Monitor spare parts usage for assigned systems.
• Ensure tools and test equipment are properly maintained.
• Notify management of stock shortages or abnormal consumption.

Additional Operational Duties

• Perform additional operational duties as required to support site-level objectives.

Qualifications & Experience

• Diploma or Bachelor's Degree in Electrical, Electronics, Mechatronics, Computer Engineering, or related technical discipline.
• 5–7 years of AVL technical experience.
• Minimum 1–2 years in a senior technician or supervisory role.
• Experience working within ride or attraction AVL environments.

Skills & Competencies

• Strong working knowledge of ride-integrated AVL systems.
• Strong troubleshooting and fault diagnosis capability.
• Proficiency in at least one professional show control platform.
• Solid understanding of AVoIP and AV networking fundamentals.
• Strong working knowledge in one or more of the following AVL domains: projection systems, professional audio systems (e.g., QSC), AVoIP technologies (e.g., Dante), show control platforms, and media server environments.
• Experience using CMMS platforms (e.g., Maximo or equivalent) for work order management, documentation, and maintenance tracking.
• Ability to supervise and coordinate technical teams during shifts.
• Strong communication skills in English.
• Ability to work effectively under operational pressure.
• Working knowledge of Microsoft 365 applications for reporting and communication.