وصف الوظيفة
Role Overview
Shift Technician at Radisson Hotel Group. This role is based at a Radisson Hotel Group property.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future, with a culture that empowers employees to be their best every day, everywhere, every time.
Role Purpose
The Shift Technician delivers responsive maintenance and repair services across the hotel's guest rooms and facilities. You will execute planned maintenance programs, respond to urgent service requests, and ensure all systems and spaces meet safety, hygiene, and operational standards.
Key Responsibilities
Guest Service & Response
- Attend to guest complaints without delay.
- Respond to service requests promptly.
Room & Facility Maintenance
- Check and replace fused bulbs in guest room corridors and fire stairways.
- Attend to annual maintenance of rooms.
- Maintain a stock of fast spares for guest rooms in the workshop.
- Implement all works connected with the Room Care Maintenance Program.
- Carry out running repairs to all systems in guest rooms, including air conditioning and plumbing.
- Carry out repairs to carpets and wallpaper.
- Lay new carpets as necessary.
- Carry out painting works as necessary.
- Ensure the highest standards of cleanliness are maintained in all areas and liaise with other departments on this matter.
Technical Systems & Equipment
- Troubleshoot and repair a variety of systems and equipment quickly and effectively.
- Operate and repair a wide range of tools and machinery.
- Demonstrate hands-on competency with hotel maintenance systems, including HVAC, plumbing, and electrical systems.
Health, Safety & Compliance
- Demonstrate clear understanding of the hotel's Fire Drill, Staff Handbook, and all regulations stated therein.
- Observe and enforce Health, Safety & Hygiene regulations.
- Regard safe operation of all plants and equipment and ensure the safety of guests and staff at all times.
- Observe regulations regarding guest contact and entry to guest rooms.
- Demonstrate knowledge of hotel safety standards and regulations, ensuring the hotel meets all necessary codes.
Team Coordination & Development
- Attend the daily assignment sheet.
- Attend morning and evening briefings.
- Attend Engineering Department monthly meetings.
- Attend training programs whenever requested.
- Carry out any other duties assigned by Foremen, Supervisor, or Superiors.
Organizational Culture
- Practice the Yes I Can! attitude in all work.
Qualifications & Experience
- Minimum 2–3 years of experience in a maintenance or technical role, ideally in a hospitality environment.
- Hands-on experience with hotel maintenance systems, including HVAC, plumbing, electrical systems, and general repair work.
- Experience working in a fast-paced environment and handling emergency maintenance tasks efficiently.
Skills & Competencies
- Strong technical knowledge in HVAC systems, plumbing, electrical systems, and general building maintenance.
- Ability to troubleshoot and repair a variety of systems and equipment quickly and effectively.
- Ability to operate and repair a wide range of tools and machinery.
- Strong problem-solving and organizational skills.
- Knowledge of hotel safety standards and regulations.
Additional Information
- Radisson Hotel Group offers special hotel rates for employees and their loved ones at hotels worldwide.
- Access to local perks and rewards tailored to your country.
- Inclusive workplace culture with Employee Resource Groups and inclusion initiatives.
- Investment in growth, learning, and career development opportunities.
- Radisson Hotel Group welcomes applicants from all backgrounds, abilities, and experiences and offers adjustments during the application process upon request.