وصف الوظيفة
Role Overview
Technical Director at Backbase. You are the technology leader of a strategic client account or portfolio of accounts, with end-to-end ownership of technical success and solution delivery quality.
Role Purpose
Lead the technical strategy, quality, and delivery of Backbase solutions for strategic client accounts throughout the full lifecycle—from pre-sales through implementation, production readiness, and post-launch evolution. Serve as the primary technical contact and trusted advisor to clients while partnering with internal Delivery, Sales, and Engineering leaders to ensure successful go-live and sustained growth.
Key Responsibilities
Technical Leadership & Strategy
- Take full technical ownership of client accounts, acting as the technology leader across all workstreams.
- Use technical and product expertise to define and drive clients' technical strategy.
- Identify opportunities for better product adoption and provide guidance on best practices for custom components.
- Help clients align their requirements with Backbase R&D roadmap.
- Lead Architecture Review Boards, review solution designs, and govern technical decisions.
Delivery & Quality Assurance
- Own technical success of accounts from pre-sales through implementation, production readiness, and post-launch evolution.
- Partner with Delivery leaders to create delivery plans that balance time to market and quality needs.
- Ensure technical quality and compliance with platform best practices across all squads.
- Raise the bar for engineering practices and delivery standards.
- Guide and influence Engineering leaders to achieve quality and compliance objectives.
Stakeholder Management & Advocacy
- Act as the technical face of Backbase towards clients' senior stakeholders, from engineering teams to CIO-level conversations.
- Become an internal advocate of the client and bring the voice of the customer into the broader Backbase organization.
- Navigate seamlessly between technical deep dives and high-stakes conversations with CIOs and executives.
Team Support & Problem Resolution
- Serve as a role model by being hands-on when needed—unblocking technical issues and supporting squads to ensure progress.
- Lead from the front during complex technical challenges or critical incidents.
- Collaborate closely with Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations.
- Mentor teams and build strong engineering cultures.
Qualifications & Experience
- 10+ years overall experience with 5+ years of management experience and solid technical background in software and systems architecture.
- Led enterprise-grade software delivery, preferably in financial services or regulated industries.
- Bachelor's or Master's degree in Computer Science or a related field, or equivalent relevant industry experience.
- Fluent in English.
Skills & Competencies
- Expertise with Backbase technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes (on-premise and cloud), and Swift.
- Deep understanding of DevOps, CI/CD, Observability, and SRE practices.
- Cloud certification (e.g. Azure Certified Solutions Architect) is a plus.
- Excellent communication and stakeholder management skills, equally comfortable with engineering teams and C-suite executives.
- Ability to thrive in high-stakes environments, leading from the front during escalations and aligning cross-functional teams under pressure.
- Passion for building strong engineering cultures and setting a high bar for engineering excellence.
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