Services Specialist - Customer Contract Management

Role Overview

Services Specialist - Customer Contract Management at Baker Hughes. The role manages subscription contracts for Software as a Service (SaaS) delivery across Europe, Middle East, India and Africa, ensuring license orders, remote implementation, and yearly software updates are delivered on time and to specification.

Role Purpose

Act as the single point of contact for subscribers to ensure operational delivery and excellence, contractual and financial deliverables, customer satisfaction, and renewals.

Key Responsibilities

Contract Management

• Accept R3 Handoff and create subscription contracts on SAP.
• Plan subscription contracts on SAP.
• Own financials of assigned contracts and serve as SAP "Responsible Person".

Delivery & Implementation

• Deliver on subscription scope of work including internal license ordering, deployment, initial implementation, and yearly updates with the centralized deployment COE.
• Drive successful execution for contracts through planning, resource allocation, continuity, and handover between resources.
• Ensure seamless execution and drive consistency on contract delivery.

Financial & Compliance

• Maintain compliance with Financial Excellence (FINEX) dashboards for owned contracts.
• Own contractual and financial deliverables.

Customer Management

• Handle customer communication and high-level engagement.
• Conduct customer performance reviews.
• Drive customer satisfaction and renewals.

Operations & Efficiency

• Drive efficiency and productivity methods to execute more lenient and profitable operations.
• Own operational delivery and excellence.

Qualifications & Experience

• Bachelor's degree in science or engineering from an accredited university or college.
• At least 3 years of experience in Digital Deployment and Delivery.
• Experience working directly with customers within the digital framework.

Skills & Competencies

• Strong interpersonal and leadership skills.
• Ability to influence others and lead teams.
• Proven financial, analytical, and organizational ability.