Services Specialist - Applications Engineering

Role Overview

Services Specialist - Applications Engineering at Baker Hughes. The role ensures Baker Hughes delivers flawless execution through involvement in pre-planning, job execution, and post-job analysis.

Role Purpose

Deliver technical job programs and application designs that maximize the opportunity to meet job objectives in line with contract terms and conditions. Work seamlessly with Service Delivery Coordinators and resources across organizational boundaries to ensure all aspects and constraints of applications are understood and considered.

Key Responsibilities

Job Planning & Design

• Ensure compliance with the Manage the Job Cycle (MtJC) process.
• Work with the assigned Service Delivery Coordinator and Salesperson to understand the client's well construction or production objectives and commercial terms for Baker Hughes, including outcome-based contracts and line-item contracts.
• Perform offset job analysis and product or service-specific engineering modelling calculations to understand application hazards and incident potential.
• Work together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products and services have been considered.
• Design a job program, including risk mitigation plans and contingency plans, that can meet the client's objective(s), maximize revenue potential, and ensure future job assignments for Baker Hughes.

Risk Management & Client Communication

• Work with the assigned Service Delivery Coordinator and Salesperson to ensure any risk of not meeting the client's objective is communicated to the client using the appropriate channels and processes for the respective client.
• Accurately document any calculations, simulations, plan revisions, and changes during project cycles for visibility to dependent teams and audit purposes.

Job Execution & Support

• Provide on-demand support in accordance with product portfolio or on-call schedule for job execution.
• Ability to be on call outside of normal business hours.

Continuous Improvement & Analysis

• Compare job as-planned versus job as-executed, document any lessons learned, and develop recommendations for further improvements to procedures to ensure continuous improvement takes place.
• Work on field incidents related to products and services.
• Participate in incident investigations when required, ensuring the end-to-end process is considered (including job planning, preparation, and execution) when determining incident root cause(s) alongside appropriate corrective actions.
• Ensure timely incident management to enable fast customer issue resolution and cash collection.
• Advise on product improvement opportunities for repetitive component or product failures.

Sales & Product Support

• Responsible for providing sales support and product application recommendations.
• Product line-specific responsibilities as applicable.
• Handles special projects as required.

Qualifications & Experience

• Bachelor's degree in science, technology, engineering, or mathematics.
• 4 to 6 years of experience.
• Experience in drill bits.
• Experience in oil and gas drilling.

Skills & Competencies

• Excellent leadership, strong interpersonal, influencing, and planning skills.
• Excellent communication and presentation skills.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work in a global matrix organization.
• Ability to travel (potential for travel to rig sites, customer facilities, meetings, and training).
• Significant operational experience (desired).
• Comfortable presenting in front of an audience of experienced peers (desired).
• Ability to manage, develop, coach, and mentor teams across organizational boundaries (desired).
• Ability to learn and use various computer tools to prepare data and visualizations for analysis (desired).
• Ability to work independently (desired).

Additional Information

Benefits

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Life insurance and disability programs.