Services Facilitator IV - Guest Services

Role Overview

Services Facilitator IV - Guest Services at Qiddiya Investment Company.

Role Purpose

Deliver comprehensive guest services and administrative support by welcoming visitors, managing reception operations, facilitating internal communications, and supporting human resources processes to ensure smooth workplace function and positive guest experiences.

Key Responsibilities

Guest & Visitor Management

• Receive, welcome, book, and refer visitors to the relevant individual, department or meeting room.
• Arrange airport collection to specified individuals as and when needed.

Reception & Facilities

• Maintain reception and common spaces in a tidy and clean condition.
• Maintain office supplies and services such as stationery and equipment.
• Conduct basic clerical tasks such as copying documents and booking meeting rooms.

Communications & Operations

• Connect and transfer calls to relevant departments and stakeholders and handle queries as needed.
• Receive and distribute delivery mails to appropriate stakeholders in an accurate and timely manner.

Human Resources Support

• Assist the HR team with onboarding and termination activities and processes.

Qualifications & Experience

• Diploma or Bachelor's degree in Hospitality Management or related field.
• Experience in guest services or hospitality role.

Skills & Competencies

• Exceptional communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Fluency in both Arabic and English is preferred.