Service Technician

Role Overview

Service Technician at Cummins Arabia. The role provides on-the-job and classroom-based training in a service workshop under supervision, combining general workshop and field activities.

Role Purpose

Assist with workshop and field service activities while developing technical competencies through structured training and hands-on experience in engine and power generation product repair and maintenance.

Key Responsibilities

Workshop Operations

• Assist with cleaning, disassembling, and other basic workshop activities.
• Maintain work area and tools for cleanliness and proper operation.
• Learn the use of proper tooling to enable efficient repair performance and profitability.

Service Delivery & Documentation

• Follow documented procedures and policies to complete basic repairs and maintenance.
• Assist with completing required documentation, including work completed documentation and time sheets via handwritten forms or business system input screens.
• Create and verify customer, equipment, and technical information.
• Capture specific data using required service tools and document required information in the service management system for accurate work records.

Diagnostics & Troubleshooting

• Translate customer complaints to develop troubleshooting plans.
• Troubleshoot issues following guided workflows, procedures, and specialized equipment such as mechanical and electronic service tools.
• Diagnose computer software to isolate failed components.
• Validate repairs by duplicating the complaint to ensure resolution.
• Document troubleshooting results in business systems to communicate completed work for payment and historical tracking.
• Identify and utilize the suite of available hardware and software tools required for service events.
• Interpret electronic tool results or recommendations to determine next steps for service resolution.

Product Repair & Maintenance

• Repair and maintain mechanical and electrical products following guidelines and using required tools within standard repair time.
• Disassemble and assemble engines or power generators following guidelines using required tools to ensure a clean and organized environment.
• Inspect and replace parts and components following re-use guidelines to minimize customer cost of ownership.
• Perform progressive damage checks following guidelines to restore equipment to pre-failure condition.

Technical Knowledge & Escalation

• Obtain product technical issue information and utilize available resources including data management tools.
• Elevate issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts.
• Capture all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate response to ticket resolution.
• Demonstrate knowledge of Cummins and industry standards for Power Generation systems by interpreting and analyzing system operation and integration including switch gear, power system controls, and uninterruptable power supply.
• Apply tools, service publications from Cummins and Original Equipment Manufacturer sources, and measurements to efficiently and correctly diagnose and repair.

Compliance & Safety

• Adhere to all relevant Health, Safety & Environmental policies, procedures, and legislation.
• Report any issues or incidents to their supervisor.
• Champion and model proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety.
• Comply with all safe work procedures including Personal Protective Equipment use to create a safe work environment.

Training & Development

• Undertake and complete training in line with skill and business requirements.
• Actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.

Qualifications & Experience

• Secondary (technical) school diploma or equivalent.
• Minimal level of workshop experience required or basic level knowledge of power generation products.
• Basic electrical knowledge.

Skills & Competencies

• Accountability: Hold self and others accountable to meet commitments.
• Effective communication: Develop and deliver multi-mode communications that convey clear understanding of the unique needs of different audiences.
• Nimble learning: Learn actively through experimentation when tackling new problems.
• Planning and alignment: Plan and prioritize work to meet commitments aligned with organizational goals.
• Service documentation: Create and verify customer, equipment, and technical information; capture specific data using required service tools; follow procedures and document required information in the service management system.
• Technical escalation: Obtain product technical issue information and utilize available resources including data management tools; elevate issues appropriately; capture troubleshooting steps in the database.
• Diagnostics application: Translate customer complaints to develop troubleshooting plans; troubleshoot following guided workflows and procedures; use specialized equipment and diagnose computer software; validate repairs; document results.
• Electronic service tool application: Identify and utilize hardware and software tools required for service events; interpret results or recommendations to determine next steps.
• Product repair and maintenance: Repair and maintain mechanical and electrical products following guidelines; disassemble and assemble engines and power generators; inspect and replace parts; perform progressive damage checks.
• Power Generation Systems Knowledge: Demonstrate knowledge of Cummins and industry standards; interpret and analyze Power Generation system operation and integration; apply tools, service publications, and measurements to diagnose and repair.
• Health and Safety Fundamentals: Champion and model proactive health and safety behaviors; identify, report, and participate in actions to improve health and safety.

Additional Information

• This position may require licensing for compliance with export controls or sanctions regulations.