Service Technician: Aftermarket (K-Winch)

Role Overview

Service Technician: Aftermarket (K-Winch) at NOV, responsible for independently performing and supporting aftermarket service activities for the K-Winch product line, including Truckline systems, Powerpacks, and Winches.

Role Purpose

The Service Technician performs equipment inspection, dismantling, troubleshooting, refurbishment, repair, reassembly, testing, commissioning, and field service activities. The role diagnoses equipment problems, identifies repair requirements, and ensures work is completed in accordance with approved procedures, drawings, quality requirements, and HSE standards.

Key Responsibilities

Inspection, Dismantling & Assessment

• Perform incoming inspection and condition assessment of customer equipment.
• Review equipment history, reported faults, and scope of work before starting service activities.
• Independently dismantle Truckline, Powerpack, Winch, and associated assemblies.
• Inspect mechanical, hydraulic, and associated components for wear, corrosion, deformation, contamination, and damage.
• Perform dimensional inspections using appropriate measuring instruments.
• Identify reusable, repairable, and replacement components.
• Document findings and support preparation of inspection and repair recommendations.
• Ensure proper identification, traceability, preservation, and segregation of components.

Troubleshooting & Repair

• Diagnose mechanical and hydraulic faults using drawings, schematics, service information, and test equipment.
• Troubleshoot winch operating problems, hydraulic leaks, pressure issues, abnormal noise, overheating, and performance problems.
• Determine probable causes of equipment failure and recommend corrective action.
• Perform repair, refurbishment, and overhaul activities in accordance with approved procedures.
• Replace seals, bearings, hoses, fittings, valves, motors, pumps, and other components as required.
• Perform controlled assembly, torquing, alignment, and adjustment activities.

Reassembly, Testing & Documentation

• Complete job cards, inspection reports, test records, service reports, and other required documentation.
• Ensure equipment and component traceability throughout the repair process.
• Follow approved drawings, procedures, specifications, and quality requirements.
• Identify and report non-conformances.
• Support root-cause investigations and corrective actions when required.
• Provide technical input for repair scope, parts requirements, and service recommendations.

Quality, Safety & Compliance

• Perform all duties in accordance with Quality Assurance procedures and departmental instructions.
• Contribute to continuous improvement initiatives within the department.
• Participate in required training programs.
• Comply with all company Health, Safety, and Environmental (HSE) policies and procedures.

Qualifications & Experience

Essential

• Diploma in Mechanical Engineering or equivalent combination of education and experience.
• Awareness and understanding of workshop environments.
• Physically fit for workshop-based work.
• Knowledge of operating overhead cranes and breakout machines.

Desirable

• Bachelor's Degree in Mechanical Engineering or equivalent.
• Previous experience in oilfield repair and maintenance shops.
• Advanced knowledge of overhead cranes and breakout machines.
• Minimum 2 years of experience in a related role.

Skills & Competencies

• Dismantling and assembly.
• Mechanical and hydraulic troubleshooting.
• Hose routing and fittings.
• Winch and powerpack service.
• Failure identification and fault diagnosis.
• Dimensional inspection.
• Hydraulic schematic interpretation.
• Functional and performance testing.
• Field service and commissioning.
• Technical reporting.